Program Administrator

Job Post London

Jobs Customer service

Program Administrator

Job Type: Full-time

Location: Milton Keynes MK1

Hours – Shift patterns will vary depending on business needs

Bounce is looking for an outgoing and enthusiastic person to join our Reboot Fitness team as the Program Administrator. You will be responsible for the clients Member Journey, sales and marketing. You are required to have good English, organisation and People skills.

Personal Profile:

Energetic and outgoing with enthusiasm for engaging with clients.
Ability to work in a fast paced environment
Ability to work alone as well as part of a team
Punctual with willingness to work weekends and holidays with varied shift patterns
High level of professionalism, honesty and integrity
Great customer service skills
Good organisation skills with attention to detail
Main Responsibilities you will be responsible for:

The Member journey, a continued face throughout the client’s journey, to provide after care, gain testimonials, track sessions and goals and keep all clients up to date with all the latest info and offers.
To communicate between all departments (sales, marketing and the coaches)
Dealing with incoming enquiries Telephone, email and walk ins.
Selling membership options
Making outgoing calls
Membership renewal
Client retention
Marketing using social platform
Gaining referrals and after care of the clients
Gaining feedback through courtesy calls to ensure members are achieving their goals.
Exit surveys & questionnaires
Gaining testimonials from clients

May need to work holidays if required
Preferably located nearby
Required to be able to work on weekends as and when required
Required experience:

Customer Service
Required education:

High school or equivalent
To apply, please click the ‘Apply’ button.
Contact: Michael Stephens

ID #4892 Location London Industry Customer service Type Full Time Role Program Administrator Career Level Junior Presence Remote

Required Skills

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Job Related
2 Languages

Salary & Benefits

Here’s what you get.

Full Time £15,000 to £18,000 /Year

Company Information

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