Our International client based in Weybridge are looking for a Sales Support Coordinator to join their busy team.
This role is to prepare and maintain the customer’s quotations and orders, ensuring the orders and quotes are processed in a timely and accurate manner, develop relations with a set of chosen customers by calling once a month.
Maintain Order Accuracy & On time In full deliveries
Process orders in SAP ensuring order details comply with the relevant quotation and are in line with cost policy, and agreed T&Cs.
Communicate with customers to confirm orders, delivery dates and other relevant information ensuring efficient and effective progress of orders
Providing good customer service and timely quotes
Build, strengthen and maintain effective customer relationships gathering market and customer information which can be used to help achieve additional sales.
Update and maintain all project, quote and customer information on CRM.
Maintain and exceed customer’s expectations with a high quality response to all customer enquiries; finding solutions, delivering detailed and accurate quotations, including equipment selection and availability.
Adding value to quotes by identifying cross selling opportunities
Co-ordinate, escalate and resolve disputes or ongoing issues with senior team members to ensure their timely and successful resolution.
Effective Support for Sales Team
Strengthen proactive relationships with External Sales colleagues
Support and influence sales with chosen set of customers, promoting company features and benefits to help your team achieve their sales targets.
Closely liaise with other company departments to ensure customer expectations are met and exceeded in terms of quality, service and timescale.
Regularly review the systems within your area of responsibility to identify areas for improvement opportunities.
Undertake administrative duties related to the role to ensure the smooth running of the department.
Co-ordinate with merchants for warehouse deliveries, fulfilling customer requirements.
Adhere to all company policies and procedures to ensure customer satisfaction and to maximise sales.
Ad hoc duties as required by the Internal Sales Manager.
Proactively build your knowledge of company products and their application
Communicator, Customer excellence, Team player, problem solving, Organised, Time management, Able to prioritise when under pressure
Demonstrate accuracy, Customer Focus /Proactive
Attention to detail,
Adaptable to change,
pragmatic ‘can do’ attitude, willingness to learn,
Knowledge of systems equivalent to SAP and CRM
Customer Services Experience required
Complaint handling experience
Able to work in a challenging environment where the company is developing processes and ways of working.
MS excel knowledge
RELATIONSHIPS (INTERNAL & EXTERNAL):
Liaison will be required with External Sales teams, Finance, Logistics, Supply, Product team, Pre – sales, After sales team.
Parkside Recruitment specialises in placing a wide range of office professionals into a variety of companies across the Thames Valley. Our vacancies vary from day-to-day, short-term and permanent placements.
To submit the application in strict confidence, please apply only using the appropriate link.
Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy.Parkside Recruitment is an Equal Opportunities Employer.