You like making a difference
We feel exactly the same
There’s never been a better time to work in one of our world-class contact centres. With consistent year on year growth, and a real variety of roles opening up, we’re committed to offering stability and job security. We’re aiming to make everything simpler for our customers. That means no more banking jargon and much more straightforward customer-friendly advice. We encourage you to build new relationships, develop your skills and progress your career in our dynamic environment.
As a Telephone Customer Consultant in Personal Banking you will be delivering world-class customer service while selling a range of banking, credit cards and savings products to our customers. The calls you will be dealing with will mostly be inbound calls with some outbound calling to warm leads. Working in our busy call centre, you’ll be the voice of Santander – engaging with customers and meeting their needs while achieving personal and team targets.
As a Personal Banking Advisor your main responsibilities will be:
Providing excellent customer service and building relationships with Santander’s customers
Understanding the needs of customers and working with them to find effective solutions to their needs
Marketing products and services including lending, current account, deposit and other cross-selling opportunities
Rapport building with customers
Adherence to regulatory and legislative guidelines
What we’ll be looking for in you
Excellent communication skills, with the ability to build rapport with others
Track record of selling products and services to target
Experience of working within contact centre or similar environment
We are looking for positive individuals with a team attitude
Salary: Â£17297 + bonus
As part of the family, you’ll continue to receive our simple, personal and fair rewards package. As well as your pay and bonus, you’ll be in control of your flexible benefits. What’s more, as you take on new challenges and responsibilities, you’ll be supported with all the tools, training and guidance you need to take your career even further.
25 days Holiday plus bank holidays
Santander Pension Scheme
Employee Share Schemes
Retail and High Street discounts
We weren’t voted one of the Sunday Times ’25 Best Big Companies to Work For’ for nothing – we’ve got a reward package that’s simple, personal and fair. In addition to your pay and bonus, we offer you a benefits package that’s flexible and allows you to be in control, as well as all the policies, tools and guidance to support you.
We welcome applications from all sections of the community. Our Women in Business network provides women with valuable development tools. We’re creating a better balance of women in management positions, and empowering everyone to fulfil their true career potential.
We are recruiting full-time roles working 35 hours per week. You will be working on a 7 hour rotational shift between 8.00 am to 9.00 pm across Monday to Friday and Saturday between 8.00am to 4.00pm.
You’ll be working in our lively Belfast office just across from Central Train Station or a minute from all major bus routes, with the city centre at a five-minute walk. With a new onsite restaurant, Coffee shop and plenty of local shops, places to eat and gyms nearby, there’s something for everyone.
With over 150 years of experience, we’ve built a strong, international presence, with more branches worldwide than any other bank. Dedicated to making things simple, personal and fair for our customers our aim is to become the best bank in the UK, and we know we can’t make it happen without our people. That’s why we promote an environment where everyone counts. With us, you’ll be encouraged to develop both professionally and personally, and by listening to your unique perspective, and turning your ideas into action, we’ll grow along with you.
We are committed to helping you achieve a reasonable balance between your home and working life. To support you in meeting your commitments outside of work, we offer a range of flexible work options, including part-time working, job sharing, career breaks and flexible holiday options and we support you to make a difference in your local community with volunteering and fundraising schemes.
Time to apply
If this sounds like a role you’re interested in then please apply on the link below.