Customer Service Advisor

Job Post London

Jobs Customer service

NA

You like going further.
We’ll make getting there half the fun.

At Santander, we need to meet the needs of our customers in an ever-changing world. That’s why the Digital team is a rapidly growing presence, influencing the whole bank and leading customer experience transformation.

As a Digital Banking Customer Service Advisor you’ll be the first point of telephone contact for our customers. You will be supporting and answering any questions they have using our range of digital products from Apple pay to online security queries they may have. In return, you can expect a first-class training programme, and a clearly defined career development path, through our advisor progression scheme. If you’re willing to work hard, we’re ready to help you progress.

At Santander we’re aiming to make everything simpler. We want to make it easier for our customers to do business with us so there will be no more banking jargon and much more straightforward customer-friendly advice. So there’s never been a better time to join us at our bright, modern building in Belfast.

As a Customer Service Advisor your skills and qualifications will include:

Excellent listening and communication skills
A high level of motivation
Previous experience in a customer service role
A flexible approach
Strong team working skills
A keen interest and understanding of all things digital
As you’ll be working in a regulated environment, a high level of numeracy and computer literacy are also essential.

Rewarding you

Starting salary is £15,330 + OTE £1,200 bonus

Other Santander benefits include:
* Pension
* 25 days Holiday plus bank holidays
* Product discounts
* Retail and High Street discounts
* Shift allowance for late working after 9pm

We weren’t voted one of the Sunday Times ’25 Best Big Companies to Work For’ for nothing – we’ve got a reward package that’s simple, personal and fair. In addition to your pay and bonus, we offer you a benefits package that’s flexible and allows you to be in control, as well as all the policies, tools and guidance to support you.

We welcome applications from all sections of the community. Our Women in Business network provides women with valuable development tools. We’re creating a better balance of women in management positions, and empowering everyone to fulfil their true career potential.

Working hours

We are recruiting full-time roles working 35 hours per week. You will be working on a 7 hour rotational shift between 7.00 am to 11.00 pm across Monday to Sunday.

Location

You’ll be working in our lively Belfast office just across from Central Train Station or a minute from all major bus routes, with the city centre at a five-minute walk. With a new onsite restaurant, Coffee shop and plenty of local shops, places to eat, childcare options and gyms nearby, there’s something for everyone.

Why Santander?

With over 150 years of experience, we’ve built a strong, international presence, with more branches worldwide than any other bank. Dedicated to making things simple, personal and fair for our customers our aim is to become the best bank in the UK, and we know we can’t make it happen without our people. That’s why we promote an environment where everyone counts. With us, you’ll be encouraged to develop both professionally and personally, and by listening to your unique perspective, and turning your ideas into action, we’ll grow along with you.

We are committed to helping you achieve a reasonable balance between your home and working life. To support you in meeting your commitments outside of work, we offer a range of flexible work options, including part-time working, job sharing, career breaks and flexible holiday options and we support you to make a difference in your local community with volunteering and fundraising schemes.

Time to apply

If this sounds like a role you’re interested in then please apply on the link below.

ID #4788 Location London Industry Customer service Type Full Time Role Customer Service Advisor Career Level Junior Presence Remote

Required Skills

Here’s an overview qualifications you need for this job.

Communication
Organizational
Job Related
2 Languages
(Native)
Understanding
Speaking
Writing

Salary & Benefits

Here’s what you get.

Full Time £15,330 /Year
Benefits

Company Information

A Brief Overview of the Company which posted this job offer

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