Customer Service Executive

Job Post London

Jobs Customer service

NTERVIEWS WEDS 25 MAY, NEAR MILTON PARK.

We are looking for experienced Customer Service Executives to join our growing team based in Milton Park.

You will be part of a fast-moving business, backed by the AA, with lots of opportunity to grow the role as the business expands. Please view garageguide.theaa.com to see our platform.

Experience in working in the automotive sector (e.g. for a dealership) would be a bonus but is not essential.

Experience in a contact centre in customer service or telemarketing is essential.

Role:

Assisting with customer enquiries inbound and outbound

Managing customer booking requests for car servicing and MOTs and helping facilitate enquiries through to successful bookings

Monitoring and responding to live chat requests from customers

Account management assistance

Feeding back learnings to the wider team to help improve systems and processes
You will need to have:

An excellent telephone manner
A ‘can-do’ attitude
Great personal skills and confident handling customer queries
High competence using online systems and quick to learn
Hours:

Monday-Friday 8.30am – 5pm / 9-5.30pm / 9.30 – 6pm
Salary:

£18-22K depending on experience

ID #4712 Location London Industry Customer service Type Full Time Role Customer Service Executive Career Level Junior Presence Remote

Required Skills

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Communication
Organizational
Job Related
2 Languages
(Native)
Understanding
Speaking
Writing

Salary & Benefits

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Full Time £18,000 - £22,000 /Year
Benefits

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