Customer Service Assistant
Location: Shepherd’s Bush
Salary: Â£17,843 per annum
Are you a successful Customer Service Assistant or Retail Sales Advisor looking for a new challenge?
Our client are part of Dollar Financial; they operate a network of stores in the United Kingdom. Their retail stores offer a number of loan products, Pawn broking, Cheque Cashing, Money Transfer, Pre-Paid Cards and Gold Buying services.
As a Customer Service Assistant you will provide our client’s customers with an excellent standard of service; completing all transactions accurately and in line with company and regulatory requirements.
Customer Service Assistant key responsibilities:
Ensure all customers are treated fairly and provided with clear information about their products
Provide suitable advice to customers taking their personal circumstances in to account
Complete all tasks accurately and compliantly in line with company policy and regulatory requirements
The ideal Customer Service Assistant:
Strong communication skills (active listening)
Organised and accurate (completing and maintaining documents and computer databases)
Experience of working in a customer facing role
Experience of working in a regulated environment is highly desirable
Exceptional customer service skills
Previous retail experience
Good IT skills
The job involves a significant amount of face-to-face communication with customers in a retail environment and requires a good level of spoken and written English.
If this sounds like the ideal role for you and you are looking to join a company who values both their customers and employees, then click APPLY!
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.