Call Centre Customer Service & Sales Advisors
Permanent roles based in Manchester City Centre
Sunday, Monday, Tuesday, Thursday, Friday 7am-3pm fixed shift pattern – immediate start
Salary is £16.3k, plus uncapped bonus potential based on monthly targets
Serco is looking for experienced Customer Advisors to join JD Williams on their fashion campaign.
You will call our existing customers to sell them SimplyBe, Jacamo and Marisota products.
You will also receive inbound calls from new and existing customers.
For outbound calls you will engage with customers on a variety of sales campaigns; including discounts on new purchases and loyalty rewards.
You will also aim to maximise the revenue by up-selling and cross-selling at every opportunity on both calls made or received.
You’ll be required to;
Use effective questioning, listening and influencing skills to maximise sales and revenue
Deal with customers and colleagues in a friendly, positive and professional manner
Deliver sales whilst ensuring quality is maintained
Achieve personal targets
25 days annual leave per year
Uncapped commission scheme
On site catering facilities
Based in Manchester City Centre with great transport links
Annual travel discount schemes
Local business discounts