The position is a key role role in the support of the solution to the customer. Responsibilities include providing 1st and 2nd line support to customers, ensuring the customers issues are understood, logged and resolved to a high and professional standard. Taking full responsibility for calls taking and escalating queries were necessary to ensure a swift response.
You will have previous experience of support/helpdesk, good understanding of PC architecture and operating systems, knowledge of SQL together with MS SQL Server Skills and general relational database. Understanding of internet technologies (VPN/TCP-IP/LAN-WAN architecture/remote access.
You will have a good educational background, or equivalent, in related subject, excellent problem solving and communication skills. You will be a good team player as well as have the ability to work on your own initiative without supervision.
In return you will receive excellent benefits.