We are currently seeking a strong candidate for the position of Crown Courts Administrator to ensure all transcripts and client requests are processed in an efficient and timely manner, within required quality and deadline parameters. In addition, updating key databases regularly, accurately and contributes to process improvements.
The successful candidate must identify queries and problems early and assist the Operations manager in resolution.
Key areas of responsibility
(Responsibilities may be added or varied to respond to the demands of the business)
Be the first point of contact for client queries
Ensure high standards of service are provided to clients at all times
Work with and support the administration team
Deliver working procedures and systems to ensure consistent and effective service
Constantly review working procedures and systems to deliver a more efficient and effective service
Process transcripts at every production stage to include but not limited to: drafts for approval, corrected transcripts, resubmissions.
Process confirmed transcription requests and payments
Build and maintain strong interdepartmental relationships
Process requests for copy transcripts
Archive transcripts as required
Process all completed transcripts on the internal database and send as required
Prepare audio for transcription purposes as required
Monitor departmental mailboxes and action as required
Provide quotes for transcription services to clients
Assist the Court Contracts Manager as required
Escalate client complaints to Court Contracts manager where necessary
Maintain effective file and retrieval systems for all orders
Flexible and adaptable approach
Proactive ‘can-do’ attitude
Communicates positively at all levels
Outgoing, approachable, helpful and professional
Able to self motivate
Able to manage workloads and priorities
Ability to effectively problem solve
Background & Profile:
Proven experience in busy office/administration role
Customer service experience
Effective interpersonal skills – diplomacy, assertiveness, sensitivity
Excellent communication skills
Attention to detail
Demonstrates an organised and methodical approach
A competitive salary and benefits package is offered for this role.
If you are interested in the above position please forward a copy of your CV.
Contact: Vacancy Filler