Business Analyst - Client Services & Change

Job Post London

Jobs IT

Our client a market leading financial services business, based in Maidenhead, is currently hiring for a Business Analyst to provide key analytical support that will allow business needs and requirements to be understood, documented, delivered and tested in order that migration, technology, process and organisational changes can be deployed and supported effectively.


Prepare for and facilitate requirement capture workshops with external clients and internal business areas
Define and document high level and detailed business requirements using agreed process and tools.
Estimate resources and timings for project plans
Undertake Impact Assessments to identify operational and technical gaps in operating processes, functionality and operating models
Gap Analysis (process and data) to drive requirements definition in for migration projects
Produce business cases that allow the business to evaluate and understand the expected benefits of new initiatives, which will help to drive project priorities
To provide support for Client Change Requests, to ensure they that are met to standards as prescribed during the project lifecycle
Providing support to the IT Team during system functional specification, design and construction processes – effectively representing the business user, ensuring requirements are met.
Providing input into System, User Acceptance and Operational Acceptance Testing, including the set up and running of Model Offices as appropriate.
Providing input into definition of training requirements and liaising with the operation and L&D to prepare training plans and materials, including communications
Act as a support point of contact for inbound and outgoing queries from and to any clients, ensuring good communications and a full audit trail exists
Ensure high quality services are provided to all clients, with a minimum accordance to the agreed SLAs.
Proactively manage requests from clients for analytical data or due diligence on current or prospective pools

Experience in a Business Analyst role, ideally within a financial services related industry
Experience of formal analysis techniques and supporting tools for requirement definition and documentation.
Experience of managing 3rd party relationships.
Excellent interpersonal and presentation skills
Excellent communication skills both written and oral
Ability to work on own initiative and as part of a team
This is a full time, permanent position working from Monday-Friday, 9am-5.30pm.

Our client offers an excellent remuneration, bonus and benefits package in addition to excellent career progression and development opportunities.

Please apply online to be considered

Contact: Mark Wilkes

ID #4255 Location London Industry IT Type Full Time Role Business Analyst - Client Services & Change Career Level Middle Presence Remote

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Full Time Maidenhead (SL6), Maidenhead £40000 - £45000 /Year

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