Team Manager - Debenhams

Job Post London

Jobs Customer service

Here’s your chance to work with one of the world’s biggest names in the Uk.

We have openings in the Debenhams unit at Capita for Team Managers, working a flexi shift pattern between the hours of 08:00 to 23:00 Monday to Friday and with a weekend rota.

So, if this fits your personality and individual talents – our training will give you the skills.

Welcome to Capita
You will be joining Capita Customer Management, a leading name in its market sector with a client list packed with household name brands.

Why join us?

Accessible location: Hepworth House is ajacent to the First Direct in the city of Leeds so is within easy reach of Leeds, Bradford and Wakefield.

Great workplace: Our sites are dynamic, fast-paced call centres with a real energy and buzz. There are also excellent facilities including subsidised restaurants.

Brilliant brand: Debenhams is a prestigious well-known brand to work with. You’ll have the best of both worlds – being part of the Capita team and also the wider Debenhams family.

Brighter benefits: As well as competitive salaries, you can look forward to benefits including 23 days holiday, mobile phone discounts, Next discounts, childcare vouchers, cycle to work scheme and accesses to private dental care.

The start of a Capita career? If you’re ambitious for the future, there’s a clear progression pathway within our Debenhams operation and the wider Capita Customer Management business. Our parent company Capita operates in an incredible range of market sectors – so there could be opportunities to take your career in many different directions in Yorkshire or anywhere in the UK.

The Role
You will be leading and inspiring a team of advisors – the focus is keeping motivation high and achieving performance targets. The development of your team will be a key priority. So, you will be spending a much of your time supporting advisors through engaging and personalised training, one-to-one meetings and coaching.

Key requirements for the role include:

People Management – To motivate and develop a group of agents, to deliver excellent performance and customer experience through feedback and effective coaching, meet contractual obligations and maximize staff retention.

Business Delivery – To regularly review the activities of the team in order to ensure the most effective and cost efficient approach is used to provide excellent customer experience and meet contractual obligations.

Process Improvement – To review working practices and processes and implement improvements in order to improve productivity, service levels and customer satisfaction, a firm link to induction will be key here. Sharing best practice and lessons learnt.

Implementing Change – Implement changes to services, policies, procedures, resources and facilities in order to positively and flexibly meet business requirements.

Problem Resolution – Provide an efficient and flexible response to operational issues, in order to maintain levels of service delivery, client and customer satisfaction

About you
We will provide a full induction plan to complement the team leadership experience you already have. It’s important that you are a good communicator and coach who can set clear objectives and development plans. Initiative is important too. We want you to challenge and question accepted ways of doing things to support continuous improvement.

Apply Now
To apply for this role please email your CV with a covering letter to Paul Priestley, Recruiting Manager,

ID #4173 Location London Industry Customer service Type Full Time Role Team Manager - Debenhams Career Level Middle Presence Remote

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Full Time £18,000 - £21,000 /Year

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