Stratford-upon-Avon • £15,000 • Permanent
Exciting new opportunity to join an established company.
Arden Personnel are currently recruiting for an Administration Co-ordinator. You will be the first line of contact support for Field Representatives during visits. In order to be successful you will need to have the skills to create good working relationships with both internal/external colleagues along with the department’s clients.
Managing day-to-day planned visits for all activity types.
Liaising with external colleagues to ensure visit completion; in accordance with client requirements.
Providing guidance and support when dealing with each call on an individual basis.
Pro-active and Re-active calls to our Clients providing accurate account level detail.
Preparing and distributing visit listings for timely checking accounts.
Regular follow up checks to ensure planned jobs proceed.
Monitoring performance of visits to ensure completion.
Supplying verbal and/or written feedback to internal and external colleagues.
Updating details to Agents who are performing planned visits.
Providing account level detail to Agents and Clients for any Court application, as necessary.
Liaise with Clients, Suppliers and Internal staff as needed to perform all work types correctly.
Highlight any potential risks with information found when dealing with warrants.
Adhere to all industry, company and client guidelines when planning warrants.
Pro-actively look towards continual improvement or build a process when required.
Attend, and have input, in to meetings as required.
To comply with all legal, regulatory and statutory requirements.
To ensure the fair treatment of customers is central to all behaviour and activity.
The Successful Applicant:
The successful Administration Co-ordinator will need to have;
Good I.T. skills with accurate keyboard skills.
Excellent interpersonal skills and ability to communicate effectively both orally and written.
Experience of telephone work is essential.
Ability to work and deliver in a fast paced environment with firm deadlines.
Pro-active and has the ability to use own initiative.
Previous experience in debt negotiation/collection, customer service and conflict resolution is desirable however not essential.
What’s on offer:
As an Administration Co-ordinator you will receive;
Opportunity to earn £16,000.
Opportunity for progression.
Monday-Friday office hours, no late nights or weekend work.