Senior Operations Analyst – Servers, Infrastructure, Application Products
Contract. Tunbridge Wells. 6 Months +. Â£325 – Â£330 per day
Our leading global financial services client has an urgent requirement for a Senior Operations Analyst to Provide design, installation and support services for key business application software and tools, running on large and complex enterprise-wide systems in a distributed, multiple-server infrastructure.
Resolve detailed technical problems and deal with non-standard requests
Perform BAU tasks (including on call support) to required standards in order to maintain an acceptable service to customers.
Deliver project tasks to required standards in order to support successful project completion.
Provide Tech Lead support for company and Internal projects.
Undertake problem determination and/or resolution to maintain and improve services to customers.
Liaise with other parts of the company and external third parties to resolve problems and maintain SLA standards.
Share knowledge in area(s) of expertise in order to facilitate team development and learning.
Develop and/or maintain technical documentation and contribute to technical reviews to ensure that quality solutions are developed.
Take personal ownership for developing required skills, tools and techniques in order continually to add value to the organisation.
Key Skills and Expeirence
Competent Senior Analyst with an excellent record in a distributed computing environment.
Proven experience in understanding and utilising new technology in this environment and in identifying and resolving problems.
Able to prioritise work based upon business priorities, and to identify potential conflicts
Ability to make (present when necessary) technical recommendations based on analysis
Must be quality focused, good attention to detail required ensuring high quality solutions for the companies customers.
Knowledge and experience of a broad range of technologies and how they can be best implemented to meet the customers’ goals.
Good knowledge and understanding of some of the following example technologies:
Server: Microsoft Windows 7, Microsoft Windows Server 2003 / 2008 / 2012 including Windows Clustering. Scripting including VBS and Powershell
Infrastructure: VMWare ESX, SAN, .NET environments, IIS, Sharepoint, Citrix, Databases (Oracle RAC / SQL), AD Group Policy, LAN / WAN Networks, Firewalls and Proxy (Ironport / Finjam / PGP), MS Exchange
Application Products: Actisure, Process 360, Siebel, Informatica, Wiki, HP Service Manager, Business Objects, Quality Centre, Qlikview, Respond, MS Dynamics, Monitoring Tools
If you have the relevant skills and experience required please apply now for more information.
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