This is a fantastic opportunity for an ambitious individual to join an exciting and vibrant company. Apply now and don’t delay!
You will be working for…
A company that is Telephony Expert, provides businesses, of any size, with the most cost effective and adaptable telephony solution tailored to suit their business requirements.They install and maintain telephone systems for small to medium size businesses with the one office in London, or multiple sites in the UK and abroad.
Be part of QA’s 10k in Tech and add yourself to the UK’s tech explosion!
In this job you will be…
Providing first line support; answering support queries via phone and email
Escalating more complex calls to the relevant team member/department/vendor in a timely manner
Logging calls on the call logging system, effectively manage all logs assigned to him/her, and submit detailed updates
Preparing IT Service review documents for clients using metrics from internal platforms
Helping maintain appropriate stock levels – IT and Telephony consumables
Updating relevant databases with new information
Monitoring services and report any incidents
Your training will…
Start with a 12-14 month IT apprenticeship, which consists of training in small groups and work based assessment covering: Operating systems, Server administration, Customer support, Networking and Security.
You will gain City & Guilds Level 3 qualifications in IT Systems & Principles and IT Professional Competence, as well as Microsoft Technology Associate (MTA) qualifications leading to the Microsoft Certified Professional certification. This fantastic opportunity can potentially lead to you earning Â£30k in the IT sector.
Who should apply…
Someone with excellent telephone manner
Someone with good written and spoken English
Someone with a hands-on attitude and willingness to learn
Someone with a flexible, pro-active and can-do approach
Someone with excellent team player and customer service skills
Someone who is familiar with Windows / Mac products would be at an advantage
Someone with 5 GCSE Grades (C and above) or equivalent, including Maths and English
What happens when I finish my apprenticeship…
92% of QA Apprentices secure permanent employment after finishing their IT apprenticeship. Additionally may be opportunities to undertake further learning such as Higher apprenticeships.
It only takes a minute to apply for an IT apprenticeship with QA and begin your IT career with great prospects today.
QA’s apprenticeship programmes are part-funded by ESF. The ESF is Europe’s main instrument for supporting jobs, helping people get better jobs and ensuringfairer job opportunities for all EU citizens.
For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.