MD’s No.2 Property Dept -Team Leader / Operations Manager £32-£48K OTE depending on experience
We’re looking for a learner, someone with intellect who thinks, absorbs and picks things up quickly. You’ll have a track record of managing people, ability to lead and implement change with passion, pace and drive, a true ‘completer finisher’ with a ‘let’s get it done’ mentality.
You’ll be someone who can hold their own in a challenging environment, someone who doesn’t avoid conflict, a natural problem solver with the ability to manage and develop effective working relationships with stakeholders, clients, board members and teams. The type that enjoys resolving customer issues and acts strategically to prevent reoccurrence and/or gives ‘on-the-spot training’ to enable team members to grow.
Suitable experience will come from a highly regulated industry making you capable of managing a complex workload and holding overall responsibility for risk management and maintaining systems and processes which deliver.
Multi-award winning Ringley are building new offices in Camden Town, NW1 and are poised to double in size. Everyone at Ringley knows we’re on a journey to become a truly 5* company. With an awards back catalogue, including CSR, innovation, service, training and property industry awards, we’ve put the foundations in place now its time to accelerate the business. That means growth without loss of quality and simplifying roles and procedures. We’re not saying this role is going to be easy, it’s not. It’s going to be challenging, fast paced and involve a lot thinking on your feet but if that doesn’t scare you off you the role will grow as you do
Responsibilities will include:
• reporting to the Board
• deploying client relationship management & retention strategy,
• financial guidance on budgeting & authorizing high level expenditure,
• tracking risk and compliance,
• working with other team heads to carry out a strategic review of reserves & arrears,
• man-management, signing off work, 1:2:1’s with property managers, planning training,
• focus – triggering the ‘theme for the week’, motivating the team to manage their data,
• monitoring customer response indicators and motivating the team .
• Degree level education
• Professional qualification
• Previous experience in a fast-paced, B2C volume multi-channel regulated industry
• Passion for building and maintaining strong relations with clients and prospects
• Superb presentation and personal communication skills. Enthusiastic, driven.
• Willingness to work hard, learn quickly and demonstrate high level of flexibility
• Excellent computer skills, database / workflow design. Attention to detail.
Ringley House, 349 Royal College St, London NW1 9QS
Ringley Chartered Surveyors is an equal opportunities employer
What the Cambridge University Press has to say about Ringley:
The award-winning property specialist The Ringley Group in London has gained a reputation as an employer that rewards hard work and develops talent
Established in January 1997, The Ringley Group has circa 80 employees who manage almost 10,000 leasehold and shared-ownership properties. In addition to private, residential and commercial sales and lettings, it offers a range of innovative property solutions, including legal, survey, valuation, and property and facilities management services.
Employer Of The Year
As well as celebrating the achievements of its employees, The Ringley Group is filling its own mantelpiece. Ringley was named Employer of the Year at the Camden and Islington Business Awards – an accolade that reflects its inspiring management style, flexible working hours and family-friendly working environment. Other awards include a national training award, awards for CSR, innovation and property excellence. Described by one client as being ‘like the cavalry coming over the hill’, The Ringley Group does exactly what it says in its mission statement, offering ‘good advice, great service by brilliant people, every time’. The company has put those words into practice by investing heavily in the continuing professional development of its people. It does this through various means, including computer-based learning, weekly training sessions, webinars, external courses and on-the-job training.
The Ringley Group is a Silver Standard Investor in people and runs a ‘champions programme’, which encourages employees to demonstrate their leadership skills by taking on various roles in areas such as corporate social responsibility, front of house, facilities and events management. And it has enthusiastically embraced apprenticeships as the best way of developing talent.