Customer Experience

Job Post London

Jobs Customer service

Job Title: Customer Experience Agent

Location: Sittingbourne

Salary: £8 per hour

Working 5 days per week including weekend

Our client based in Sittingbourne is looking for a Customer Experience Agent to join their expanding team on a Temp to Perm Contract. This is a fantastic opportunity for a candidate who wants a career and to progress within a well-known company.

Due to the location the candidate must drive.

Job Duties:

Handling in-bound calls and outbound calls

Delivering excellent customer service

Handling queries and resolving any issues within defined timescales,

Responding to emails,

Written confirmation,

Help develop the business by exceeding expectations and striving for more

Providing prompt, efficient and consistent information and communication in line with client & company policy
Skills:

The candidate will need to be proactive and a self-starter,

Highly computer literate; familiar with basic Microsoft programs and previous experience getting to grips with different software applications Ability to remain calm under pressure

Must have excellent communications skills and have a positive attitude towards work,

The candidate must be confident and have a good telephone manner,
Desirable

Experience gained in customer service and telephone work within a similar environment

Previous experience in managing multi-channel interactions, including social media, ‘real time’ online chat and email enquiries, as well as more traditional contact methods

Knowledge of CRM (customer databases) tools such as Salesforce

If this is a position that you would like to discuss in more detail please call Charlene on Or apply online.Jark Recruitment is an equal opportunities employment agency.

Successful applicants will be contacted with 48 hours of application.

Contact: Ellen Shepherd

ID #3868 Location London Industry Customer service Type Full Time Role Customer Experience Career Level Junior Presence Remote

Required Skills

Here’s an overview qualifications you need for this job.

Communication
Organizational
Job Related
2 Languages
(Native)
Understanding
Speaking
Writing

Salary & Benefits

Here’s what you get.

Full Time £8 /Hour
Benefits

Company Information

A Brief Overview of the Company which posted this job offer

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