Service Desk Analyst

Job Post London

Jobs IT

Our Service Desk is at the forefront of ensuring that our supported users get the most out of our Payment Platform and receive a consistently good experience.

We are looking for someone dedicated to exceptional customer support who has a proven track record in this area. The ideal candidate will also have analytical and communication strengths including discipline and focus.


Assessing client queries and requests and efficiently responding or escalating

Ensuring that calls are logged correctly and resolved within agreed SLAs

Assisting with the upkeep of a Knowledge Base

Proactively recognising the needs of the customer; for example additional training requirements

Arranging and delivering bite-size remote training where required

Competent in the use of web applications and browsers

Analysing best practice and making recommendations for improvement

No Agencies Please

ID #3849 Location London Industry IT Type Full Time Role Service Desk Analyst Career Level Junior Presence Remote

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Full Time Competitive salary /Month

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