Our Service Desk is at the forefront of ensuring that our supported users get the most out of our Payment Platform and receive a consistently good experience.
We are looking for someone dedicated to exceptional customer support who has a proven track record in this area. The ideal candidate will also have analytical and communication strengths including discipline and focus.
Assessing client queries and requests and efficiently responding or escalating
Ensuring that calls are logged correctly and resolved within agreed SLAs
Assisting with the upkeep of a Knowledge Base
Proactively recognising the needs of the customer; for example additional training requirements
Arranging and delivering bite-size remote training where required
Competent in the use of web applications and browsers
Analysing best practice and making recommendations for improvement
No Agencies Please