Query Team Administrator

Job Post London

Jobs Administration

Administrator / Data entry / Admin clerk / Admin / Administrator / Data entry / Admin clerk / Admin / Administrator / Data entry / Admin clerk / Admin

Job Purpose:

Working in the Financial Shared Service Department you will undertake various roles within the Admin team to assist them in maintaining the department objective of collecting outstanding debt by dealing with any associated queries raised. You will ultimately be working towards targets and deadlines in order to maximise cash flow.

Job Responsibilities:

1. Be responsible for administrative duties for the department.
2. Deal with financial queries and disputes relating to invoicing. This will involve speaking to HSS depots and working with depot staff in order to resolved queries in a timely manner.
3. Contact customers by telephone, letter etc. regarding the disputes. 4. Work towards targets for cash collection to reduce outstanding debt exposure to the group.
5. Escalations internally up to Director level on authorisation of credits and invoices to pay.
6. Contact customers/suppliers by telephone, letter etc. regarding the disputes.
7. Record all action taken on an account.
8. Produce invoices/credits and statements to assist the dept.
9. Work towards targets for cash collection to reduce outstanding debt exposure to the group.
10. Raising Credit notes and invoices.
11. Take on projects to ensure smooth running of account and their correct set up.

Experience/Knowledge/Skills Required:

IT Literate, able to utilise various systems Problem Solving Ability
Excellent customer service & telephone manner
Good negotiator/communicator Self-motivation and the ability to come up with solutions.
Experience dealing with a wide range of customers

Desirable : Credit Controller knowledge would be of benefit but not essential.

Equality and Diversity:
HSS Hire is committed to equality of opportunity.

Administrator / Data entry / Admin clerk / Admin / Administrator / Data entry / Admin clerk / Admin / Administrator / Data entry / Admin clerk / Admin

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ID #3601 Location London Industry Administration Type Full Time Role Query Team Administrator Career Level Middle Presence Remote

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Full Time Salary negotiable /Month
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