IT Systems Support Analyst required to support internal applications for our manufacturing client. Predominantly 1st & 2nd line support, reviewing, analysing, designing, modifying, testing, and debugging programs within the ERP software and other third party applications to support application systems and integration requirements.
The ideal candidate will have a strong background in Data Base design in Microsoft SQL and Access. Strong project management skills with effective results focus within an information systems environment.
Have a good working knowledge of Oracle e-Business/SAP or similar and knowledge Microsoft Office Products, Microsoft Visio and Microsoft Project. Working knowledge of data processing, hardware platforms, and enterprise software applications. Technical experience with systems networking, databases, Web development, and user support. A degree in computer science or related field or a combination of related experience and education along with excellent English oral and written communication skills.
The successful candidate will:
Help design/configure/test/implement new modules
Perform developer unit testing and executes a comprehensive system test prior to user testing.
Assist in day-to-day operational support of systems, including maintenance tasks and end user support through the company standard helpdesk system.
Prepare and submit periodic written reports for projects in process and also provide status reports on issue(s) resolutions and root cause corrections.
Provide technical guidance in the assessment of existing processes and their continuous improvement.
Provide SQL administration in live and test environments.
Write technical procedures and documentation for the applications including operations user guides
Assist in the creation of the system design and functional specifications for all new projects.
Serve as a liaison and facilitator between all business units to assist in addressing and resolving IT software issues
Full Job Description is available.