Urbanest is a leading,contemporary student accommodation provider that prides itself on delivering the highest quality accommodation and sector-leading service to students and universities. We provide world-class student accommodation in the major educational and real estate markets in London.
Due to exciting growth, we are on the lookout for a Maintenance Manager to oversee our portfolio of 5 properties and manage our team of Maintenance Operatives.
You will work across our properties in Kings Cross, St Pancras, Hoxton, Tower Bridge and Westminster Bridge.
As a Maintenance Manager your aim is;
To provide a secure, comfortable and safe environment for customers and colleagues by maintaining assets through management of planned preventative maintenance programmes and reactive maintenance activities.
To ensure assets within portfolio reach Health& Safety legislative requirements at all times and any mechanical and plant systems are operated safely and efficiently in line operating procedures and legal requirements.
To ensure cost effective procurement strategies and suppliers are in place and utilised across portfolio to ensure quality of facilities and reduction in costs.
Customer& Stakeholder Management
Exercise initiative in providing excellent customer service and regularly observe Maintenance Team’s interaction with customers providing feedback to continuously improve service
Build positive working relationships with third party contractors ensuring challenges are overcome swiftly and service provided is of consistently high standard
Develop & Manage Team
Support the recruitment of new Maintenance Operatives and Assistants when required
Identify training needs of Maintenance team and work with HR & Training Manager and C&PM Managers to address any developmental areas
Support in the induction of new Maintenance team members helping them to be fully operational within role in a timely fashion
Support communication of objectives, strategy and responsibilities within Maintenance team to ensure efficiency and effectiveness of the team
Support in the management of resourcing and rotas of Maintenance team to ensure people are in the right place at the right time
Contribute and support the growth of an Urbanest team spirit, working in line with the values and encouraging others to do the same
Protect & Nurture the Asset
Manage the facilities, PPM, RM and Life cycle of the portfolio providing strategy and direction to ensure Customer & Property Management objectives and KPI targets are met
Drive and deliver operational action plans, monitor and review as needed to enhance performance in maintenance and facilities management
Work alongside GMs in creating maintenance related sections of the annual business plan and support in setting the budget
Work alongside Managers to support achievement of 100% compliance in Brand Audit under‘Protect and Nurture the Asset’ across portfolio
Manage and maintain an asset register for each property to support the delivery of a PPM programme
Coordinate the inspections of plant equipment by Maintenance Team and third party contractors in line with operational procedures and legislation
Regularly performaud its and checks to ensure that all Property Documentation Files are accurate and up to date
Monitor and Manage C&PM team adherence to H&S policy ensuring that Risk Assessments and Method Statements are obtained/ maintained and that safe systems of work are followed,ensure understanding on the impact of non compliance
Achieve best price,suitability and quality of products and services by appropriately selecting from available contractors and vendors and creating a list of preferred suppliers for the business
Act as lead contact for insurance providers managing inspections, reporting and distributing procedures and information to C&PM team regularly checking understanding
10+ years experience inFacilities/Estates/ Maintenance
Previous experience in mobilizations/openings of new building(s)
Previous experiences in contracts management, proven track record of driving improvements in cost and quality of procured products/services
Advanced knowledge and skills in technical maintenance, specialist plant/plumbing/electrical/HVAC
Ability to work across locations in London
Experience of working with a BMS system
Experience of working in a student environment
As a Maintenance Manager you will be joining a fast-paced, exciting company in a market-leading company! We offer competitive salaries and a great place to work! Get in touch if you could see yourself as part of our team.
Contact: Leah Merrick