My client, a leading facilities company, are looking for an experienced Mailroom & Repro Operator to join their team on a permanent basis.
Location: Brentford – West London
Hours: 8am-5pm – Mon-Fri
Salary: £16,500 per annum
Ensure the efficient running of the mailroom and delivery team with the SLA’s and contract scope.
Accept, book in and deliver all secure items into the goods in and mailroom effectively, correctly and efficiently.
Partake in a rota with all roles within the team such as mailroom deliveries, goods in and porter duties.
Ensure all operational procedures are followed and are reviewed and updated regularly.
Follow company ethics, policies and procedures.
Observe local security measures in line with client policies.
Sort and deliver mail including bulky mail, recorded, special and courier items to all required locations within the campus.
Collect and prepare all outgoing mail from required locations.
Act as a point of contact and advise end users on all aspects of mail and distribution services.
Telephone and email answering and accurate message taking.
Take an active part in all training and staff development provided by company and/or client.
Follow the correct procedures and soft/hardware are used in the delivery and signing for of accountable items (TRACKIT / PinPoint).
Engage with and build relationships with end users and client contact.
Carry out all duties within a timely, professional and polite manner.
Ensure all mail items are delivered within the correct timescales.
To assist with all areas of the Mailroom and Delivery team including driving the van and assisting with larger moves within the site/contract (if required).
When partaking in the porter duties, all jobs to be actioned within the correct timeframe and closed before they breech.
When partaking in the porter duties it is your responsibility to check all jobs and close them as well as liaising with the helpdesk for any queries.
Attend team meetings and/or meetings as requested by the Senior Account Manager, Mailroom and Goods In Supervisor, Site Manager, Operations Manager and/or client.
To be flexible in approach to work patterns and systems to maintain the standards required as a Total Document Management employee.
Adhere to all procedures regarding the security on site regarding deliveries.
Adhere to any reasonable management requests from line managers or client contact.
Previous experience of working in a similar environment
Clear, confident communication skills
Customer Service orientated
Team player with an enthusiastic attitude
Full UK driving licence
Well groomed at all times
Good time keeping
Optimum personal hygiene practices
Observe the dress code at all times – full uniform, clean and tidy hair, nails with conservative make-up and jewellery where appropriate. Due to Health and Safety issues no facial piercings with the exception of religious beliefs
Contact: Georgie Kenneth