Are you passionate about providing excellent customer service? Self-motivated? A confident decision maker?
If you have answered ‘Yes’ to the above questions then this job could be perfect for you!
My client based in Worksop looking for an experienced call handler to provide excellent service to tenants ringing in with problems or issues in their houses. You will need to efficiently decipher what the issue is and how to deal with it appropriately, often being empathetic in the process and sometimes dealing with sensitive information. The issues may range from housing issue to personal problems and you must, as the first point of contact for the tenants, be able to confidently communicate and resolve the issues.
You must also be a confident IT user, with strong administration skills in order to update the database and communicate with agencies when passing the information along.
The position is a temporary position, for up to 8 weeks, subject to review.
Full time, Monday-Friday, 8.5 hours per day between 8am-9.30pm
Â£9ph, starting ASAP.
You will need to have proficient IT skills with adequate skills in Excel and Microsoft Office.
Previous Call Handler or Customer Service experience is essential.
Immediate start, pending DBS and vetting results.
If you feel you are the perfect person for this role, please apply online now!