2nd Line Support Engineer

Job Post London

Jobs Engineering

An exciting opportunity has arisen for a 2nd Line Support Engineer to join a fantastic company based in Chippenham.

Experienced 2nd line engineer required for a highly successful Managed Service Provider with offices in Wiltshire and Hampshire. We are seeking technically strong, highly motivated individuals to join the team.

Required Competencies for a 2nd Line Support Engineer
*Confident and proficient in dealing with IT issues
*Minimum of 2 years proven experience working in a 2nd line position
*Knowledge of working for a Managed Service Provider (desirable)
Experience with Cisco & Juniper
You will be required to go through SC Clearance so if you are already SC Cleared this would be a huge advantage.
*Excellent customer service skills
*Thorough knowledge of technology including and not limited to Microsoft Server 2003 – 2012, Microsoft Exchange 2007 – 2010, VMware, Firewalls, basic networking skills, high level desktop support skills.

The Successful candidates must also be willing to go through Security Clearance (SC)

Main responsibilities
*Provide 2nd line support through assigned work and escalation from the 1st line team.
*Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated.
*Provide technical advice and assistance to colleagues where needed.
*Provide onsite planned work and emergency support to our customers
*Implement infrastructure upgrades for our customers

So if you are an experienced 2nd Line Support Engineer with the above skills/experience and live close to Chippenham then please apply today!

ID #3116 Location London Industry Engineering Type Full Time Role 2nd Line Support Engineer Career Level Middle Presence Remote

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Full Time £29,000 - £31,000 /Year
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