An exciting opportunity has arisen for a 2nd Line Support Engineer to join a fantastic company based in Chippenham.
Experienced 2nd line engineer required for a highly successful Managed Service Provider with offices in Wiltshire and Hampshire. We are seeking technically strong, highly motivated individuals to join the team.
Required Competencies for a 2nd Line Support Engineer
*Confident and proficient in dealing with IT issues
*Minimum of 2 years proven experience working in a 2nd line position
*Knowledge of working for a Managed Service Provider (desirable)
Experience with Cisco & Juniper
You will be required to go through SC Clearance so if you are already SC Cleared this would be a huge advantage.
*Excellent customer service skills
*Thorough knowledge of technology including and not limited to Microsoft Server 2003 – 2012, Microsoft Exchange 2007 – 2010, VMware, Firewalls, basic networking skills, high level desktop support skills.
The Successful candidates must also be willing to go through Security Clearance (SC)
*Provide 2nd line support through assigned work and escalation from the 1st line team.
*Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated.
*Provide technical advice and assistance to colleagues where needed.
*Provide onsite planned work and emergency support to our customers
*Implement infrastructure upgrades for our customers
So if you are an experienced 2nd Line Support Engineer with the above skills/experience and live close to Chippenham then please apply today!