Customer Service Manager
To 50,000 plus bonus and benefits.
Our client is a major UK merchant banking group who are currently building out a new technology leasing division. They are looking for a Customer Service Manager to set up and build a team who will support corporate businesses in the provision or IT leasing services
The main focus of this role will be to manage the Customer Services Function delivering first class customer service and satisfaction. To ensure transactions are processed within regulatory requirements and policies. To proactively support the MD and the business Senior Leadership Team to build into one of the most recognised and respected technology asset finance companies in the UK.
The new business unit is designed to exploit the technology finance and services market. The business will provide finance for the acquisition of technology equipment; both hardware and software, combined with the provision of appropriate services.
Focus on customer satisfaction through customer services team being a centre of excellence.
Ensure the efficient, effective and compliant processing of business transactions
During the start-up phase of the business the role will include the duties of a Customer Services Coordinator
Ensure the correct completion of documentation
Ensure adherence to the principles of Treating Customers Fairly
Ensure effective resolution of any complaints in accordance with Group Policy
Work with others across the group who hold similar roles to ensure effective collaboration and sharing best practice
Deputise for the FD at meetings as required
Regular progress reports and reviews with FD
Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required
Ensure compliance with Credit, Anti Money Laundering, Transaction and pricing policies.
Deliver effective default case and recovery management, maintaining bad and doubtful debt experience within acceptable levels
Preparation and maintenance of process manuals
Understand and manage risk & associated controls
Skills, Knowledge and Experience required
Experience of managing a Customer Services Function
Ability to identify the key issues and act accordingly
Ability to work under pressure to demanding and challenging timescales
Positive and highly developed communication and interpersonal skills
Knowledge of processing technology asset finance transactions would be an advantage
This is a great opportunity to be part of a business that intends to go live in August 2016. In the first instance please contact Mark Lyons on 07790808904 or email
Contact: Mark Lyons