Elaine Investment Management Ltd; is a global investment manager that offers responsive investment solutions to both institutional and individual investors. We are highly skilled in a broad spectrum of fundamental investment strategies and alternative investments.
As an investment partner, we provide you with custom solutions according to your business or personal needs.
With an investment over £30M, we manage a variety of properties from residential to commercial including our most important acquisition; a hotel in Central London as well as a portfolio of properties in China so, our business is growing fast and promises to become in one of the market leaders in the UK.
Reporting to the Chief Executive Officer (CEO), the Chief Operating Officer (COO) will be part of a growing senior management team. The COO will have bottom line responsibility for leading and managing all operational and administrative aspects of the organization. You will be responsible for a comprehensive array of administrative services and operations overseeing all activities pertaining to communications, information technology, human resources, recruiting and hiring, facilities management, legal affairs and other foundation operations that are required to effectively and efficiently support the organization’s programs, research and development.
The COO will be responsible for organizing, operating, and staffing all operations except those reporting to the CEO. In conjunction with the Founder, you will be responsible for developing, implementing, and managing the annual budget agreed with the CEO. The COO will facilitate and collaborate with the senior management team to plan, organize, and implement operational and administrative functions in accordance with standards set by the CEO.
MBA or Masters in Public Administration, Management, Organizational Development or other relevant disciplines.
At least 10 years of corporate multi-national professional experience overall, with a minimum of five years of senior-leadership experience supervising a rapidly growing staff, operating multiple projects across a broad geography or multi-national area.
Over 5 year working in UK.
Demonstrated experience in creating and managing operational reporting, tracking, and evaluation systems. Ability to show specific examples.
Demonstrated experience in developing, implementing and managing a broad scope project or program within an organization or small business, and achieving positive results and measurable goals.
Detail and performance oriented with a proven ability to manage operations and oversee financial aspects in an organization with multi-million dollar budgets.
Excellent communication skills. Strong networker, executive coach, relationship builder and communicator with experience collaborating with diverse work teams, developing and maintaining an organization-wide strategy for program excellence.
Demonstrates integrity, strives for excellence in her/his work, and has experience of leading and inspiring others to new levels of effectiveness and operational impact.
A results-oriented person passionate about making a real impact and change in the world, and naturally driven by that pursuit.
Superb organization, time and project management skills.
Strong initiator and entrepreneurial thinker.
Ability to multi-task and prioritize workload in a fast-paced environment.
Ability to maintain a flexible work schedule.
Commitment to OEO’s vision.
Demonstrated ability to work independently and supervise a multi-disciplinary team.
Demonstrated ability to set own strategies and goals to effectively contribute to the success of the company.
Excellent Business networking and acquisition skills.
Proficiency in English is essential and Mandarin desirable.
Proven ability to cope with conflicts, stress and crisis situation
Have advanced leadership and organizational skills
Must have superior negotiating skills
Be resilient consistent, creative and efficient
Responsible for effective implementation of all operational and administrative aspects of the organization.
Ensure that all activities operate consistent within the mission and values of OE
Oversee information technology – ensure the ongoing maintenance and updating of information systems and infrastructure, including hardware, software, and applications.
Upgrade and implement an appropriate system of policies, internal controls, and standard operating procedures.
Collaborate with the senior management team to improve administrative procedures and operational services.
In collaboration with CEO, plan and coordinate financial and business planning, and execute the annual budget process as relevant to all operational and administrative aspects of the organization.
Provide analytical support to OEF’s senior management team including development of internal management reporting capabilities.
Oversee risk management, regulatory oversight, and legal activities: letters of agreement, contracts, leases, and other legal documents, business insurance and agreements.
Implement change management processes based on organizational performance metrics established by R&D.
Support the senior management team in in execution of their goals.
Oversee preparation of and submit an annual operating budget to the CEO for review and approval, manage effectively within this budget, and report accurately on progress made and challenges encountered.
Oversee the management of human resources including recruiting and hiring, benefits administration, performance evaluations, policies and procedures and other related responsibilities.
Provides organizational administration of staff and company systems to enable the CEO and the senior management team to effectively carry out their jobs.
Promote regular and ongoing opportunities for staff to give feedback and suggestions on operations.
Develop meeting agendas and project plans as needed.
Achieve Business Performance
Be accountable for the aggregate plan and delivery of systems, operations, properties & maintenance and the general operating model in Bank Windhoek.
Leverage the advantages of bringing together the operational expertise and drive through more efficient ways of working.
Contribute to Bank Windhoek leadership with dedicated and singular focus on execution and delivery.
Represent the COO function at Executive Management (EMT) and ensure the correct specialist knowledge is brought in to inform that committee according to agenda requirements.
Ensure strategic objectives shaped at Executive Management level are translated into tactical business plans with mechanisms for key measurements in place to monitor progress.
Ensure that business change projects are delivered in line with directions from EMT level.
Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximize value for money.
Rebalance resources between different areas e.g. reallocating headcount and budgets, but within overall approved resources for the year.
Contribute to the development of business unit strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.
Manage departmental budgets including signing off of invoices and quotes within mandate. Escalate out of budgets items to the Managing Director for approval.
Sign off capital expenditure within budget. This includes approving purchase or sell decisions for desktop computers, laptops, departmental equipment etc.
Analyze effectiveness of processes and systems in use in general for Bank Windhoek and recommend corrective action or automation.
Review performance against balanced scorecard components as prescribed by the EMT, discuss gaps and agree on action plans to close gaps.
Benchmark productivity of the department against industry standards and create measures to improve productivity.
Driving Business Direction
To be an integral part and driver of the strategic planning, capex budgeting and forecasting of business requirements and decision making process.
Build strong relationships with key external stakeholders, Government, suppliers, BON, etc. to ensure correct focus and direction for the bank at operations and technology level.
Ensure an effective and efficient operating model is maintained.
Develop and facilitate planning across the COO environment.
Accountable for driving the business model under the COO environment (Ops, IT, Properties, Merchant Services)
Serving on various committees including liquidity, EMT, BCF and Ops com • Serve on external committees where applicable
Ensure that risk is effectively addressed in all aspects of the business under the COO
Ensure that a proper infrastructure (building, systems and staff complement) is maintained and developed for the bank.
Accountable for planning and opening of new branches (outlets) in terms of expansion of the business and business plans.
Approve and manage staff complements for the COO space.
Build strong relationships with key stakeholders and peers on EMT to ensure the correct focus
Provide clear directions on strategic goals, translating and prioritizing them into business and performance measures.
Lead, inspire and coach a team of high caliber professionals, creating succession to key roles and enhancing Bank Windhoek management capability.
Work with managers in the team to achieve excellent business results through continuous people development and mentoring activities.
Ensure the development of a high-performing team through embedding formal Performance Development and informally coaching management team on how to conduct the process effectively.
Monitor the strict adherence to governance and setting world class standards of professionalism across the functions within COO
Determine and analyses training and development needs for managers and ensure they do the same for their teams. Ensure that identified training is budgeted for and executed.
Establish and maintain a succession plan for the management team in the area using the formal Talent Management process for identified talent and an information process for remaining roles.
With the support from the HR Business Partner, interview and recruit direct reports and provide support to them during the recruitment of their teams on request.
Ensure that managers create effective workforce plans and recruitment demands plans for their areas.
Review requests from managers in the team for headcount changes. Recommend approve or decline of request to the Executive Officer: Human Resources
Act as second level escalation of point for all grievances raised in the business unit.
Address poor performance of any team member through the formal Performance Improvement process and ensure that continued poor performance is appropriately dealt with. Review Performance Improvement reports to determine effectiveness of interventions.
Ensure participation by staff on Climate or staff satisfaction surveys and that action items together with the management team of the business units are finalized and executed.
Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development. Note: Perform all other duties as reasonably assigned.
Contact: HR Department