National Citizen Service (NCS) is a life-changing experience for 16 and 17-year-olds – they take part in outdoor activities, meet new people and have the chance to give something back to their communities. Through NCS, young people’s confidence grows as they learn new skills and have a great experience which they can put on their CVs, university and college applications.
As the front line of our relationship with the provision network, this pivotal role supports and manages a number of local delivery partners.
Key to the role is an ability to manage complex and varying external business relationships, identify opportunities, address challenges and be able to balance the needs of NCS and the Local Delivery Provider (LDP).
Supplier relationship management is an essential aspect of the role and will involve continuous communication and negotiation with external and internal parties at all levels. This includes onsite meetings and reviews with LDP’s liaising with Department Heads, Senior Management and Directors to ensure best practice and successful provision whilst investigating new opportunities for growth.
The Local Delivery Manager will:
Support LDPs on all aspects of NCS delivery
Build and maintain strong provider and county wide relationship(s) and trust
Track, analyse and improve provider performance in participant recruitment, programme preparation and programme delivery
Use Management Information (MI) to analyse provider performance to enable accurate and effective contract performance management
Act as a conduit between NCS Trust and the Provider in terms of sharing best practice across the Provider Network
Review supply chain analysis on performance measures and make decisions on necessary interventions from the supply chain management performance management toolkit to agree plans with providers on performance improvement
Proactively manage LDP’s to assist them with being successful but, where necessary, instigating performance management regimes in line with the values of NCS.
Review and report back on LDP performance, contractual compliance, and financial viability
Undertake site visits and monitor, ensuring the LDP’s meet the terms and conditions set out in their agreements and contracts
Establish agreement requirements as part of contract negotiations in any project
Conduct regular meetings with key stakeholders to review requirements, performance and undertake contract negotiations
Liaise with other departments to ensure all requirements are being met i.e. Systems, Assurance & Quality Management, Marketing, and Partnerships.
Have an understanding of the various support functions required to ensure a successful Subcontractor launch and delivery; and develop methods to integrate processes with the LDP’s.
Design best practice guides and ensure timely and effective roll-out
Be able to consider the long term corporate goals and design frameworks to support supply chain engagement, reflecting the aims of NCS.
Experience of managing performance improvement in an operational delivery business environment
Experience of using analysis to agree clear action plans internally or with other parties
Experience of working in a proactive manner to be able to respond to urgent contract change requests whilst continuously focusing on improvement
Demonstrable experience of working collaboratively, supportively and successfully with suppliers or customers to improve, maintain or recover service delivery under a contract or service level agreement
Degree or relevant qualification. Degree topics may include: management, business studies, finance, economics, maths, science, psychology, sociology, business studies, public policy.
Attributes include: clear and structured judgement and decision-making skills
Ability to work with exemplary attention to detail, good time management skills, and the ability to prioritise whilst meeting deadlines
Ability to lead on relationship management to build lasting and rewarding supplier relationships
Adept in conflict management and resolution
Strong communication skills in order to make contract requirements clear whilst providing guidance where required in a highly professional manner
Solutions focused and able to embrace a challenge with resilience
Flexibility and creativity, displaying patience, empathy and to be able to confidently provide advice and guidance.
Management expertise as demonstrated through previous line/team management experience
Technical skills which include: strong and immediately effective communications skills, excellent IT and administration skills (MS Word, Excel, PowerPoint), good numeracy skills and excellent written and verbal communication/record keeping skills
Technical skills including the ability to interpret and/or use MS Project and Visio.
Previous experience in Public Sector programmes.
Awareness of and interest in the Welfare to Work industry
Experience of formally negotiating agreed service level agreements or contracts.
Previous experience of multi-site and national business-to-business account, contract or client management experience.