This is a new opportunity for an experienced AV Site technician to join a leading Audio Visual company.
Your role will be to provide the highest quality of technical support to all clients throughout the building and to facilitate the correct preparation, implementation and operation of all aspects of the audio visual service. this consists of but is not limited to:
Assisting in the provision of support for internal and external high priority events.
To set up and test, room systems in their respective building.
To carry out routine testing of portable and installed equipment to diagnose, log and report operational faults.
To set up and test, portable equipment in various locations.
To retrieve portable equipment as soon as practical to do so and return to storage.
To operate Presentation, Conference Systems and associated electronics.
To accurately and quickly diagnose and report problems and faults to the Service desk technician via the service portal
Working with others to assist in the diagnosis and rectification of faults to ensure that all systems are fully functional and that equipment and system down time are kept to a minimum.
Working with all other support staff to ensure complete commissioning and hand over of jobs to the client or service department.
To maintain a smart appearance at all times and to react to urgent situations in a calm manner.
To substitute for any other role within the department, when required.
To ensure all paperwork is completed on time and filled out completely, as required.
To communicate daily with the remote Service team and Support Staff on requirements and the general status of current service tickets.
To ensure that a daily record is kept up to date with customer requests, work performed each day, job numbers, dates and times and tasks assigned.
To ensure all work is performed to company standards and that quality techniques are practiced.
To ensure that all jobs are run to provide a courteous, comprehensive service for all clients and their representatives.
To work in compliance with the company’s safety manual with safety of self and others in mind at all times.
Be fully conversant with onsite HS and First Aid procedures.
Other duties as required or assigned by company management.
Based in Barcelona Salary is Euros 34,500 – 37,500 p.a. dependent upon experience. You must live within easy commutable distance of the City. You must be bilingual English & Spanish.
Your skills and experience
The successful candidate will have good experience in the following:
the setup, testing, first line fault finding and replacing where necessary of electronic audio visual systems, or related field.
A technical knowledge of Video Conferencing and Audio Visual systems.
Knowledge of touch screen and web-based control technology.
Experience in IP and telephony based video conferencing systems
Experience in providing similar service within an on-site role is required.
Be organised and flexible with the ability to approach different types of tasks during the working day.
Able to prioritise and work under pressure.
Capable of good communication skills both verbal and written and able to communicate at all levels within an organisation.
Be competent to a high level of computer literacy.
Be able to work as an integral part of a team.
Be able to work on own initiative and accept accountability.
Be able to work to the highest quality standards with attention to detail.
Represent the company in a professional manner on its customers sites.
Superior customer service skills to deal with both internal and external customers.
Proven experience in video conferencing and AV best practices.
Good level of experience in Microsoft packages.
Good understanding of Cisco Video Conference systems and bridging, AMX controls and Extron switching desirable
Our client is a successful and dynamic, award winning Audio Visual solutions provider planning to continue their growth over the coming years and offering an achievable career path to the successful applicant.
AV Jobs are the leading UK recruitment company working with Manufacturers, Distributors, Integrators and Service providers in the Audio Visual, Video Conferencing and Collaborative Communications markets across the UK and mainland Europe.