Client Services Agent

Job Post London

Jobs Customer service

LHR have an excellent opportunity for a Client Services Agent. Working for a growing and successful business in the Rossendale area, this role is the perfect opening for someone who is looking to grow in their career, take on extra responsibilities and work in a fun friendly environment alongside management, customer service, support and sales.

Please note this role is temp to perm.

Job Description

*Answer incoming queries by either phone or email from customers

*Must have an understanding of Umbrella companies, Subcontractors and PAYE.

*Be able to communicate to clients in a professional and accurate manner both verbally and written.

*Proficient knowledge to communicate and breakdown Umbrella/PTR/PAYE payslips and Self Billing Invoices to customers.

*Tax/NIC knowledge would be beneficial.

*Communication skills must be of a professional and empathetic nature when diffusing negative situations to ensure a positive outcome where achievable.

*Have a drive to exceed and self-learn new payroll practices and legislations as and when introduced.

*Providing excellent customer service to new and existing customers

Person Specification

*Meet weekly and monthly deadlines without supervision

*A high standard of verbal and written communication is critical.

*Self-motivation is critical.

*Have an excellent attendance and time keeping record.

*Ability to prioritise and multitask

*Team player mentality

* An eye for detail and commitment to follow tasks through

This role has arisen due to ongoing company success and expansion and therefore could be an immediate start for the successful candidate.

Hours: Monday to Friday 9:00 – 18:00, 35 hours per week 1 hour unpaid for lunch

Salary is £16000-£18000 per annum, depending on experience

My client offers 32 days holiday including bank holidays, free parking and the opportunity to grow within the business.

For further information please get in touch or simply apply for the position and one of our team will be in touch on .

Laura Hartley Recruitment Ltd is operating as an employment agency.

Laura Hartley Recruitment Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.

ID #2590 Location London Industry Customer service Type Full Time Role Client Services Agent Career Level Junior Presence Remote

Required Skills

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Communication
Organizational
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2 Languages
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Understanding
Speaking
Writing

Salary & Benefits

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Full Time £16,000 - £18,000 /Year
Benefits

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