Our established specialist service support client requires a skilled service desk co-ordinator to work within their busy service team co-ordinating their engineers on site service and installation visits
Dealing with incoming calls and Emails to Service Desk
Raising Reactive work (Breakdowns) calls and passing to the engineers and
Processing orders received .
Monitoring engineers and agents workload this includes
outstanding works and planned maintenance.
Dealing with all documents arising from engineers visits
To gain understanding of the contracts that we provide
Rising and accepting quotations
Good telephone manner and organisational skills.
The ability to be pro – active and take initiative.
Proficient computer skills, Word, Excel, Outlook etc.
Ability to work with engineers and agents to ensure their time is
most spent efficiently and that the works are completed in a timely
To take customer calls, either by phone, fax or Email and raise
Reactive works on the system.
Deal with queries raised efficiently.
To dispatch calls to engineers or agents and book appointments
for planned works.
To raise Reactive Works on the system in respect of calls taken
by the out of hour’s service and ensure correctly dealt with.
To import engineers and agents paperwork received and pass
chargeable work to invoicing department.
To help engineers to prioritise their work load.
To raise urgent quote requests and ensure non urgent quote
requests are forward to quoting administrator.
To raise calls from accepted quotes and ensure the relevant
information is passed to purchasing department for ordering.
Liaise with our customers and engineer with delivery dates.
To monitor engineers outstanding Routine Maintenance and Reactive
To provide reports as required by customers or management.
Deal with queries and to order products when required.
Monday to Friday – 37.5 hour week
£19000 – £23000 dependant on experience. Good benefits package including pension. Parking on site.