French Speaking Service Desk Abalyst

Job Post London

Jobs Customer service

Are you looking for a new challenge? Do you enjoy multitasking activities? Would you like to work for a multinational company?
We are looking for You if you speak Fluent English and meet the below requirements.

Summary:
Providing 1.5 level („Application aware”) multilingual infrastructure and application support for a international customer in French language.

Tasks:
• Assist users over the telephone with their technical issues
• Handle and document all incoming requests or incidents within the contractually agreed timeframes (Response SLA) in ticketing tool
• Own the ticket throughout its life cycle and ensures that all relevant information is captured (as per Quality guidelines), follows up the cases to ensure timely resolution
• Analyze issues/requests and assigns to relevant functional teams
• Perform password reset, user account unlocks and technical troubleshooting steps as per agreed SLA’s
• Effectively communicates with other team members , 2nd and 3rd Level technical teams, end-users to reach SLA’s
• Perform daily ticket checks/backlog activities
• Active participation on team meetings
• Perform special projects as per agreement with Project Leader / Project Manager
• Learn and implement new technologies, tools, processes and policies
• Documents new technical solutions in knowledge base, suggests improvements to the existing ones
• Documents and shares best practices and with other colleagues
• Attends all training sessions as per the Training Plan
• Actively participates and shares ideas in team meetings, individual feedback sessions

Requirements:
• Fluent French language knowledge
• Good knowledge of Windows operating system, Microsoft Office, Microsoft Outlook and other standard softwares
• Incident management experience and good knowledge of service desk support tools

Advantages:
• Customer Service and/or technical skills
• Knowledge of computer hardware/peripherals and printers

Location:
Budapest

Apply directly to Dora Dvoracsko, Senior Research Consultant, for a short pressure free and confidential discussion on this role and other opportunities.
Tel: +36 1 8833 560
E-mail: dora.dvoracsko@reedglobal.com
Web page: www.reedglobal.hu

Keep up to date with all my urgent vacancies by adding me as a LinkedIn connection and viewing my monthly vacancy presentation.
hu.linkedin.com/in/doradvoracskojobopportunity

ID #2552 Location London Industry Customer service Type Full Time Role French Speaking Service Desk Abalyst Career Level Junior Presence Remote

Required Skills

Here’s an overview qualifications you need for this job.

Communication
Organizational
Job Related
2 Languages
(Native)
Understanding
Speaking
Writing

Salary & Benefits

Here’s what you get.

Full Time Salary negotiable /Month
Benefits

Company Information

A Brief Overview of the Company which posted this job offer

Job Post

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