Are you looking for a new challenge? Do you enjoy multitasking activities? Would you like to work for a multinational company?
We are looking for You if you speak Fluent English and meet the below requirements.
Providing 1.5 level („Application aware”) multilingual infrastructure and application support for a international customer in French language.
• Assist users over the telephone with their technical issues
• Handle and document all incoming requests or incidents within the contractually agreed timeframes (Response SLA) in ticketing tool
• Own the ticket throughout its life cycle and ensures that all relevant information is captured (as per Quality guidelines), follows up the cases to ensure timely resolution
• Analyze issues/requests and assigns to relevant functional teams
• Perform password reset, user account unlocks and technical troubleshooting steps as per agreed SLA’s
• Effectively communicates with other team members , 2nd and 3rd Level technical teams, end-users to reach SLA’s
• Perform daily ticket checks/backlog activities
• Active participation on team meetings
• Perform special projects as per agreement with Project Leader / Project Manager
• Learn and implement new technologies, tools, processes and policies
• Documents new technical solutions in knowledge base, suggests improvements to the existing ones
• Documents and shares best practices and with other colleagues
• Attends all training sessions as per the Training Plan
• Actively participates and shares ideas in team meetings, individual feedback sessions
• Fluent French language knowledge
• Good knowledge of Windows operating system, Microsoft Office, Microsoft Outlook and other standard softwares
• Incident management experience and good knowledge of service desk support tools
• Customer Service and/or technical skills
• Knowledge of computer hardware/peripherals and printers
Apply directly to Dora Dvoracsko, Senior Research Consultant, for a short pressure free and confidential discussion on this role and other opportunities.
Tel: +36 1 8833 560
Web page: www.reedglobal.hu
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