This role will pay NMW during the first 3 months, all being well it will turn into a permanent position.You must have the right to work in the UK to apply for this role.
Our client is a company that provides risk management, market data as well as other services to leading global banks, hedge funds and proprietary trading groups. Through strategic partnerships and in-house development, our client has developed a range of industry leading products and solutions.
A typical day would be:
The following is a snapshot of the duties that are expected of you. During the interview process a more detailed list of responsibilities will be explained.
To answer calls in a professional manner and in a timely fashion, logging details of the customer incident ensuring that accurate and complete information is obtained.
Ensure that customers receive timely updates on incidents
Maintain a calendar of maintenance requests on the network, data centres, exchanges and internal changes and ensure communication to customers with the appropriate information.
Maintain the incident ticket database, ensuring incidents are set to the correct priority, state and are within Service Level Agreement for response and resolution.
Maintain ticket updates with accurate notes on current status
Engage with third parties to provide Root Cause Analysis (RCA) for third party services
Document internal time lines for resolved incidents where a RCA is required.
Maintain accurate contact databases and records
The ideal candidate’s personality and qualifications:
Drive to deliver outstanding customer service
Willingness to learn and develop new skills
Dedicated and able to work to deadlines
Ownership and follow up skills
Able to work both as part of a team or under own initiative
Able to take responsibility for own actions and performance
Have a positive attitude to customer problems and incidents in a high pressured environment
Looking for progression within an IT or Service Management career
Good knowledge of Word, Excel, Outlook and other office applications
Working knowledge of Visio for technical diagrams
Understanding of IP networks and traffic, firewalls, routing etc.
Degree in Computing and or IT
What are the perks of interning at this company?
Exposure to the financial markets, an area which is difficult to get into unless you have previous experience. You will learn how networks are connected, how market data that the company provides is used by Tier 1 banks and smaller hedge funds.
This is a demanding role; giving you the opportunity to learn an area of IT that is core to all organisations.
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Contact: Markus Stretz