The Team Client Manager is an experienced service professional who understands the business drivers of our C-Level client base and their teams.
Provide clients a personalized, proactive, concierge-level service to help the team leverage the most relevant Gartner resources proactively
Serves as the single point of contact within Gartner.
Facilitates a coordinated service approach for both the client team as well as the internal team
Ensure client satisfaction, account retention, individual retention, operational efficiency and quality across service lines.
Partners with the Senior IT Expert to ensure our C-level client base and their teams receives value against the services they’ve purchased.
Conducts phone calls with all clients in the team at least once every quarter.
Identifies their most urgent initiatives and links those initiatives with the best resources in Gartner or community in a timely manner
Delivers an excellent service, ensures all Leaders and Partners use the service monthly.
Partner with internal research department on all research requests and inquiries from assigned clients and Senior IT Expert.
Supports timely on-boarding of new clients and renewal on-boarding of existing clients
Delivers on-site member support at annual Symposium events or other Gartner events as requested
Scheduling and coordination of quarterly internal meetings aligned with Sales led client value meetings, including information dissemination to internal associates (Impact Assessment, Value Statements)
Participates in most client value planning and quarterly review calls.
Participation in Service Delivery Kick-off meeting with Team Leader, Team Members, Service & Sales Associates
Written and spoken fluency in Levantine Arabic is essential
Bachelors degree required, major in Business or IT Discipline preferred.
IT industry experience required, preferred experience as a business/technology advisor and/or client manager.
Highly collaborative, strong interpersonal, listening and relationship building skills; demonstrated customer focus mentality
Organization planning, and time management skills.
Demonstrated excellence in proactive service (e.g., reaching hard to get clients)
Demonstrated excellence (e.g., top 10% performer) in a service role