Snr Client Relationship Manager - Levantine Arabic Speaking

Job Post London

Jobs Customer service

The Team Client Manager is an experienced service professional who understands the business drivers of our C-Level client base and their teams.

Key Responsibilities:
Provide clients a personalized, proactive, concierge-level service to help the team leverage the most relevant Gartner resources proactively
Serves as the single point of contact within Gartner.
Facilitates a coordinated service approach for both the client team as well as the internal team
Ensure client satisfaction, account retention, individual retention, operational efficiency and quality across service lines.
Partners with the Senior IT Expert to ensure our C-level client base and their teams receives value against the services they’ve purchased.
Key Deliverables:

Conducts phone calls with all clients in the team at least once every quarter.
Identifies their most urgent initiatives and links those initiatives with the best resources in Gartner or community in a timely manner
Delivers an excellent service, ensures all Leaders and Partners use the service monthly.
Partner with internal research department on all research requests and inquiries from assigned clients and Senior IT Expert.
Supports timely on-boarding of new clients and renewal on-boarding of existing clients
Delivers on-site member support at annual Symposium events or other Gartner events as requested
Scheduling and coordination of quarterly internal meetings aligned with Sales led client value meetings, including information dissemination to internal associates (Impact Assessment, Value Statements)
Participates in most client value planning and quarterly review calls.
Participation in Service Delivery Kick-off meeting with Team Leader, Team Members, Service & Sales Associates
Job Requirements

Written and spoken fluency in Levantine Arabic is essential
Bachelors degree required, major in Business or IT Discipline preferred.
IT industry experience required, preferred experience as a business/technology advisor and/or client manager.
Highly collaborative, strong interpersonal, listening and relationship building skills; demonstrated customer focus mentality
Organization planning, and time management skills.
Demonstrated excellence in proactive service (e.g., reaching hard to get clients)
Demonstrated excellence (e.g., top 10% performer) in a service role

ID #2502 Location London Industry Customer service Type Full Time Role Snr Client Relationship Manager - Levantine Arabic Speaking Career Level Senior Presence Remote

Required Skills

Here’s an overview qualifications you need for this job.

Communication
Organizational
Job Related
2 Languages
(Native)
Understanding
Speaking
Writing

Salary & Benefits

Here’s what you get.

Full Time The Team Client Manager is an experienced service professional who understands the business drivers of our C-Level client base and their teams. Key Responsibilities: Provide clients a personalized, proactive, concierge-level service to help the team leverage the most relevant Gartner resources proactively Serves as the single point of contact within Gartner. Facilitates a coordinated service approach for both the client team as well as the internal team Ensure client satisfaction, account retention, individual retention, operational efficiency and quality across service lines. Partners with the Senior IT Expert to ensure our C-level client base and their teams receives value against the services they’ve purchased. Key Deliverables: Conducts phone calls with all clients in the team at least once every quarter. Identifies their most urgent initiatives and links those initiatives with the best resources in Gartner or community in a timely manner Delivers an excellent service, ensures all Leaders and Partners use the service monthly. Partner with internal research department on all research requests and inquiries from assigned clients and Senior IT Expert. Supports timely on-boarding of new clients and renewal on-boarding of existing clients Delivers on-site member support at annual Symposium events or other Gartner events as requested Scheduling and coordination of quarterly internal meetings aligned with Sales led client value meetings, including information dissemination to internal associates (Impact Assessment, Value Statements) Participates in most client value planning and quarterly review calls. Participation in Service Delivery Kick-off meeting with Team Leader, Team Members, Service & Sales Associates Job Requirements Written and spoken fluency in Levantine Arabic is essential Bachelors degree required, major in Business or IT Discipline preferred. IT industry experience required, preferred experience as a business/technology advisor and/or client manager. Highly collaborative, strong interpersonal, listening and relationship building skills; demonstrated customer focus mentality Organization planning, and time management skills. Demonstrated excellence in proactive service (e.g., reaching hard to get clients) Demonstrated excellence (e.g., top 10% performer) in a service role /Year
Benefits

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