Customer Service Officer
£14,300 – £16,300
Develop your career as a Customer Service Officer with an organisation that puts the needs of its customers and its people at the heart of every decision it makes. We’re going through a big transformation at The Co-operative Bank – join us and enjoy the support and opportunity to grow and reach your full potential.
Your focus is on customer service, customer service, customer service. We want every interaction you have with our customers to be a positive one. For you to operate as our branch host, happy to provide advice, guidance and exceptional customer service to every customer who approaches your counter. You’ll extend the same courtesy to every customer you speak to over the phone or by email too.
As a key point of customer contact for all cash related queries and enquiries, you’ll be skilled at building customer relationships and be really approachable. Able to process transactions in a timely, efficient and accurate manner, you’ll also understand how to match and promote products and services to both new and existing customers’ needs.
As well as having clear financial and operational goals in place, we’re also a true leader when it comes to addressing the issues our customers feel most passionate about. Whether that’s human rights, supply chains, animal welfare or working conditions, it isn’t just about complying with the law or having an equal opportunities policy in place; it’s about being fair and socially responsible in everything we do – for our customers, our people, and the world we live in.
That’s what we can offer you – a firm belief in doing what’s right in a place where you can feel genuinely proud to work, grow and develop.