A leading and well known MGA based in Surrey is looking to recruit a Team Manager to join their team in Surrey. The team specialise in providing specialist insurance and risk management products for the fuel, hazardous haulage, chemical and environmental sectors,
You will be responsible for managing the Underwriting team and maximising the team’s performance on a day to day basis. You will regularly review working processes to identify improvements that may bring efficiencies in addition to managing the workflow of the team daily to ensure SLAs are consistently reached.
Champion the client experience, ensuring they receive a professional and efficient service. Identify suggestions for improvement
Be an active promoter of corporate standards and procedures. Ensure these are followed by all members of the team.
Control the distribution of workload to maximise productivity, maintain high quality output and achieve SLA’s and KPI’s
Carry out effective performance management of the team, ensuring actions are taken where necessary
Carry out monthly 1-2-1’s and annual performance reviews and provide regular feedback to the team members
Manage the teams resource and ensure that adequate cover is always in place in respect of absence planning
Ensure all employees within the team are trained and motivated to perform as effectively as possible encouraging succession throughout the team, including coaching staff personally where required
In conjunction with the Operations Director, be involved in recruitment of new staff for the team
Actively participate in, and lead when required, internal company meetings, providing updated statistics required for monthly branch meetings
Provide agreed set of MI/data ensuring information is accurate, using data to make recommendations for change where required
Assist other departmental staff with their allocated workload at the behest of the senior management team, particularly in times of staff absence
Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulation, good governance and shared values, in particular, putting clients at the heart of our business.
Take all reasonable steps to ensure the part of the business for which you are accountable for demonstrably complies with applicable laws, rules, regulation, good governance and the groups shared values, in particular, putting clients at the heart of our business. If shortcomings are identified take responsibility for remedial action planning, and action in conjunction with the relevant experts within the firm.
Experience, Knowledge and Skills
Educated to A-Level standard or equivalent is desired
Basic knowledge of general insurance industry products, services and basic underlying legal principles and practices relating to risk within own role capacity
Strong team management experience gained in an insurance setting
Significant business acumen in operational management of developing/coaching a team
Proven track record of achieving/exceeding SLA’s
Experience of dealing with complex relationships
Tactical negotiation and influencing experience with internal/external stakeholders
Demonstrated rapport-building experience
Evidence of effectively prioritising risks to manage concurrent workflow
Excellent people management skills
Excellent interpersonal skills
Good organisational skills for forward planning
Excellent personal organisation and prioritisation skills are required along with the ability to adapt to changing demands and priorities
Ability to lead and motivate others
High level of empathy and engagement to gain trust
Highest degree of ethics and integrity in client focus
Eligible to work in the UK