Junior Project Manager

Job Post London

Jobs Project Management

My client is an IT company focused on maximising the value that their clients are able to gain from their technology investments. They have evolved from providing hardware and facilities management, through application development and website design, to delivering products and services that enable organisations to capitalise on the usefulness of their internal and customer data. They are achieving this by implementing business intelligence and “big data” analytics applications that integrate multi-channel data sources. Their solutions provide actionable meaning behind the data and allow organisations to realign their processes and commit to positive change.

This is an ideal role for an IT degree level individual with some software support knowledge and superb customer service skills looking to progress in their IT career.

Responsibilities

Provide first line support, owning support issues to the point of closure
Respond to support calls and customer system assistance requests via phone or electronically and route to appropriate resources
Ensure that agreed help desk procedures are adhered to
Undertake research in response to customer queries using the available information resources
Manage support calls to agreed target resolution times
Identify and escalate situations requiring urgent attention
Track progress of support requests and document resolutions
Prepare SLA/activity reports
Stay current with system information, changes and updates
Skills and Attributes

Degree in Computer Sciences or Software Engineering, or equivalent
Some commercial experience in an IT helpdesk/support role
Excellent verbal and written communication skills
Efficient and professional customer service skills
Logical and analytical problem solving skills
Ability to work in a team and under own initiative
Ability to organise, prioritise and finalise tasks
Experience in preparing and maintaining project plans would be an advantage

ID #2346 Location London Industry Project Management Type Full Time Role Junior Project Manager Career Level Junior Presence Remote

Required Skills

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Communication
Organizational
Job Related
2 Languages
(Native)
Understanding
Speaking
Writing

Salary & Benefits

Here’s what you get.

Full Time £20,000 - £30,000 /Year
Benefits

Company Information

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