Assistant Manager - London

Job Post London

Jobs Administration

Poistion: Assistant Manager
Job Type: Full-time
Salary: 19,000.00 /year

A luxury high end beauty house that combines bold fragrances with bright colours with a twist of British eccentricity.

The brand now has a diverse product portfolio of perfumes, shower gels, lotions and candles.

Your new job at a glance:
To support the store manager with the management and motivation of the team, and to actively drive and contribute to the sales and profitability of the store.

Sales and profit

Assist store manager and team to achieve store sales, KPI’s and profit and commercial targets
Have a good working knowledge of store reports and the retail message board in order to make commercial decisions based on the business requirements
Encourage and motivate team to achieve sales targets
Assist store manager in the effective management of payroll
Have a good working knowledge of all systems and procedures to achieve good stockloss results and consistency in line with the company benchmark
Assist the store manager with the planning and organising of store stock takes
Assist store manager to ensure process and systems in store are implemented and regularly reviewed ensuring store ops runs smoothly and issues resolved in a timely manner

Customer service excellence

Support store manager and team to achieve an excellent mystery shop result in order to deliver company target of 85%
Ensure all customers receive a high standard of service
Lead by example in delivering excellent selling and service skills by consistently following the 7 steps
Be a brand ambassador and role model for the team
Represents the brand through high standards of personal grooming in accordance with the guidelines

Product knowledge

To attend product training and any subsequent refresher training offered
Demonstrate an in depth and fluent knowledge of the product range in order to advise customers on the best products to suit their needs and on its main features or properties i.e. selling points, users etc

Leading and developing the team

Motivate store team through communication and coaching to deliver store KPI’s
Support and deliver in store training to develop the team and meet the needs of the business
Assist with the recruitment and retention of store team
Assist store manager with planning and organising of daily activity rota to achieve objective
Assist in managing the performance on the team

Store environment

Ensure consistent delivery of housekeeping and presentation standards throughout the store
Achieve and maintain excellent retail and VM standards in all areas of the sales floor, stock maintenance and handling and room
Support store manager with the planning and organising of floor moves and implementation of promotions to maximise commercial opportunities and to company standard

Policy adherence

To be accountable for the adherence and implementation of company policies and procedure
Contribute to the health and safety of others and yourself by following safe working practises
To act in a responsible and positive manner at all times, ensuring that Company codes of practice are adhered to

Additional duties

To carry out any other duties that is reasonably requested
To support in other locations when the business needs dictate

Role requirements
Existing assistant, concession or senior sales experience essential
Minimum of 2 years retail experience
Experience within the beauty environment desirable
Flexibility in working arrangements
Ability to travel within reasonable distance if required

Contact: Mel Harris

ID #2313 Location London Industry Administration Type Full Time Role Assistant Manager - London Career Level Junior Presence Remote

Required Skills

Here’s an overview qualifications you need for this job.

Job Related
2 Languages

Salary & Benefits

Here’s what you get.

Full Time £18,000 - £19,000 /Year

Company Information

A Brief Overview of the Company which posted this job offer

Job Post

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