Application Support Engineer (SQL) – Harpenden
A brand new opportunity has just become available with this hugely successful market leading organisation based in Harpenden, Hertfordshire with an excellent reputation in our industry. As an international company we offer a world class software service to our customers and we are now looking to add further members to our already talented Support and Development Team, where you will work with one of our flag-ship products.
As an Application Support Engineer you will be a critical part of the Application Support Function, offering comprehensive, timely and accurate responses to a variety of complex software requests. You should ideally be working in a software environment with experience in SQL, alongside skills in ODBC/Relational Databases.
This is a fantastic opportunity to work with cutting-edge products and enhance your skill-set.
As an Application Support Engineer your responsibilities will be:
Â· Responding to enquiries to customers via telephone/email and offering solutions in a professional manner.
Â· To work as part of a collegial support function that will impact maintain strong relationships between the business and the customer.
Â· Provide strong support to customers via remote work alongside telephone enquiries.
Â· To coincide with company policies/ procedures.
Experience required for the Application Support Engineer role:
Â· Experience of working in an Application Support function (1+ years)
Â· Experience of working with SaaS (Software as a Service) would be preferred but not essential.
Â· Strong SQL Scripting Experience, proven commercially.
Â· Excellent written and verbal communication skills, with the ability to provide excellent customer service
Â· Self-motivation and pro-active attitude
Â· Flexibility, with the ability capacity to handle multiple tasks at any one time
Location: Harpenden, Hertfordshire
Commutable from: Hertford, St. Albans, Hatfield, Luton, Welwyn Garden City, London, Potters Bar, Watford.
Salary: Â£25,000-Â£30,000 (dependant on experience) + Benefits + Company Away Days
If you feel this exciting role is of interest, please apply immediately, or call Abbie Worsley for more information.
Understanding Recruitment is acting as an agency on behalf of this vacancy.
Contact: Abbie Worsley