Technical Business Analyst - Hotels.com

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Position Description

Are you passionate about online, and ability for affiliate relationships to transform and optimise a global online marketing presence? Do you enjoy getting into the technical details of complex end to end business processes? Want to effect change as quickly as possible? And dive in to solve the challenges swiftly and effectively?…

Hotels.com are looking for a technically adept technical partner integrations manager to help our global affiliate marketing channels grow at a rapid rate. You will be responsible for analysing and evaluating the full spectrum of the current affiliate tracking and payment processes, business challenges, requests and opportunities. And then setting about recommending, prioritising and implementing the new approaches.
You will need to have an eye for detail, be able to see through ambiguity and complexity, keeping focused around the big picture.

Responsibilities:

  • Own and drive the technical integration discussions with a multitude of networks & direct affiliate partners, from a high level concept design to operational delivery and beyond
  • Technical lead on the rollout of a global affiliate platform, exploring how we can use technology to roll out variable partner reward models
  • Ownership of end to end affiliate reconciliation processes using a variety of tools & technologies. These include an Ensighten tag management product, website coded tags, as well as a range of manual, semi-automated and automated data feeds to and from affiliate partners/networks and Hotels.com
  • Move with the times – ensure the affiliate team have best-in-market data solutions, paying specific attention to server-side, API driven & cross-device technologies
  • Take ownership of the technical integration of our affiliate partners & networks tracking & reconciliation processes, utilizing both your own technical skill set where appropriate (e.g. tag management configuration, clickstream reporting, SQL scripts, etc) and other teams such as engineering and product teams where appropriate.
  • Be the interface between the global affiliate business and Hotels.com product & engineering teams
    • Work with our regional affiliate teams to understand their business needs, being a key part of project inception and design
    • Understand and design data focused solutions, delivering accurate, clear technical requirements
    • Work with an onshore BI engineering team to oversee the end to end delivery of automated sales reconciliation solutions – regularly attend developer pre-planning sessions & daily stands, ensuring that the end product matches expectations
    • Work with traditional site product teams to ensure that affiliate channel’s ever growing needs are met through well designed technological data solutions that provide a strong platform for growth
    • Deliver regular stakeholder updates – highlighting recent deliveries & blockers
    • Conduct technical investigations & deep-dives with a focus on trouble shooting discrepancies within our reconciliation data processes, click stream data capture/reporting & and marketing attribution processes.

Core competencies and work experience:
Essential:
ü Bachelor’s degree or equivalent
ü Proficient in SQL for investigation, analysis and reporting
ü A strong technical business analyst ethos – proven to successfully work with non-technical business stakeholders to determine and document technical requirements
ü A strong understanding of web technologies and techniques such as URL structures, redirects, http packet sniffing, JavaScript etc
ü Detail-orientated with excellent problem-solving skills
ü Strong organizational skills and attention to detail in all areas
ü Excellent verbal and written communication and collaboration skills to identify, recommend and influence change
ü Proven experience in running projects end to end with minimal supervision and guidance
Preferable but not essential:
ü Experience with web analytics tools (e.g. Omniture, Google Analytics)
ü Experience with tag management technologies (Ensighten preferable, but also Tealium, Google Tag Manager, TagMan etc.)
ü Experience with web development technologies such as PHP, MySql, Web Server technologies
ü Experience in affiliate / performance marketing

About Hotels.com

Located in London’s modern Angel Building, Hotels.com is a leading provider of hotel accommodation worldwide, offering reservation services through its own network of localized websites and telephone call centers.
Hotels.com gives travelers one of the widest selections of accommodation on the net, including both independent and major chain hotels as well as self-catering in over 120,000 properties worldwide. The company offers a one-stop shopping source for hotel pricing, amenities and availability and also specializes in providing travelers with accommodation during sold-out periods.

About Expedia Inc

Our mission is to revolutionize travel through the power of technology.
Expedia, Inc. is the largest online travel company in the world, with an extensive brand portfolio that includes some of the world’s leading online travel brands, such as Expedia, Hotels.com, Expedia Affiliate Network (EAN), Egencia, Hotwire, eLong, Trivago, Venere & eBookers, to name a few.
We’re revolutionizing travel through the power of technology and looking for great talent to join us.
Interested in learning more? Explore your next chapter at lifeatexpedia.com.
This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.

*LI-NK1
NET:GBR Salary: . Date posted: 10/28/2015

  • Contact: Unspecified
ID #2102 Location London Industry IT Type Full Time Role Technical Business Analyst - Hotels.com Career Level Middle Presence Remote

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