Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and – most of all – deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track record of providing assured service excellence.
The key purpose of the role provides leadership and expertise to the development, management and operation of an effective source-to-pay process that achieves the required levels of visibility, control and efficiency over supplier spend in line with internal policy and procedures and external best practice
Serco spends approximately Â£2bn globally with third party suppliers every year. Procurement is responsible for managing all third party supplier arrangements including sourcing and contracting, contract lifecycle management and commercial supplier management to deliver competitive advantage to Serco.
Procurement supports the business by proactively understanding business requirements and providing innovative solutions from the supply market throughout the business lifecycle that reduce cost, improve service and quality and protect the business from risk.
The role is critical to providing leadership and direction to the source-to-pay process (incorporating category management, sourcing, contract lifecycle management, supplier risk management, supplier relationship management and purchase to pay processes) and providing a roadmap that drives global standardisation and process improvement to ensure end-to-end process meets Serco`s current and future business requirements in line with best practice.
Key accountabilities include:
Provide functional and process leadership and direction to the source-to-pay process (incorporating category management, sourcing, contract lifecycle management, supplier risk management, supplier relationship management and purchase to pay processes) providing a roadmap that drives global standardisation and process improvement to ensure end-to-end process meets Serco`s current and future business requirements in line with best practice
Implement and maintain appropriate source-to-pay process governance by working with functional and divisional stakeholders to implement defined standards and procedures globally
Define, create and maintain the Procurement & Supply Chain policy, Group standard, source-to-pay standard operating procedures and supporting documents/templates. Publish and maintain as required and formally integrate into the Serco Management System. Responsible for reviewing exceptions and making recommendations as appropriate.
Conduct ongoing best practice research and benchmarking to identify and recommend improvements to source-to-pay practices and capabilities relating to people, process and technology
Develop and maintain focus and capability for continuous improvement across the Procurement function and the source-to-pay process by monitoring performance to future continuous improvement in process efficiency and effectiveness
Define, establish and maintain appropriate KPIs and metrics for source-to-pay process effectiveness and efficiency
Set annual performance targets or standards for source-to-pay KPIs and metrics
Develop, monitor, analyse and evaluate process performance, compliance and controls identifying and implementing remedial and continuous improvement actions as required
Define, prioritise and document business requirements for new technology solutions and enhancements or changes to existing technology solutions
Source, select, deploy and manage technology solutions in collaboration with ITSS colleagues as required
Prepare and present business cases as required to secure approved funding to progress continuous improvement initiatives
Lead management of continuous improvement projects ensuring target people, process and technology capabilities are deployed effectively, benefits are delivered, within budget and with engagement and buy-in of key stakeholders
Develop, build and maintain strong internal business partnerships with all business units, corporate functions and shared services and internally across all parts and levels of the Procurement team
Develop and deliver communications to key stakeholders and process users to build awareness and commitment to process standards
Manage all processes in line with the SMS, Procurement Operating Model, Key Performance Indicators and SLAs/OLAs
Make sure all team members benefit from good line management in accordance with Serco Management System – clear job descriptions; clear and prioritised objectives agreed; personal development supported and encouraged; regular constructive feedback provided; excellence recognised and under-performance addressed.
Graduate calibre with Bachelor`s degree in Business (or other related degree) and/or relevant commercial experience
Post-graduate qualification (e.g. MSc/MBA) or a professional qualification such as MCIPS is desirable but not essential
Possesses strong business acumen, with advanced experience and knowledge of source-to-pay best practice and processes to provide direction and guidance to the Procurement team and business stakeholders
Will have worked in a complex changing environment with demanding business objectives in a competitive market sector.
Track record of strong thought leadership and delivery in source-to-pay transformation/ continuous improvement and improved practices.
Demonstrates a consistent track record of delivery within large and complex Procurement organisations
Expert and current working knowledge of source-to-pay technology landscape and solutions that enable category management, sourcing, contract lifecycle management, supplier risk management, supplier relationship management and purchase to pay processes.
Significant experience of SAP, SAP SRM, ARIBA or other S2P systems
Demonstrates previous experience of creating, building, leading and managing successful teams
Demonstrate previous experience of managing delivery through cross-functional team, both internally and externally
Demonstrates track record of developing and maintaining strong senior stakeholder relationships up to MD and Board level
Possesses excellent communication skills with the ability to influence at multiple levels especially Senior and to Board level