My client, an international technology and services provider based in Hertfordshire, is currently looking to recruit a number of Spanish Speaking Customer Service Advisors. As the Spanish Speaking Customer Service Advisor, you will be relied upon to provide product and technical support and to all of my client’s customers within the Spanish Speaking market, working with the bespoke technology that my client provides. Candidates who speak Portuguese AND Spanish would also be relevant for this position.
This is an exciting opportunity to join a global leader with considerable career opportunities, paying competitive salary of up to Â£24,000 + benefits
As the Spanish Speaking Customer Service Advisor you will;
-Provide extensive product Knowledge to customers over the telephone
*Deliver safe and reliable customer service and technical support for customers.
*Provide training and coaching to ensure up to date product and system knowledge is maintained
*Manage your call targets and KPIs in compliance with call quality standards
*Respond to enquiries from customers in a quick and efficient manner to resolve issues and answer questions
*Manage time effectively by prioritising calls, follow-up and administrative tasks to achieve team and individual Key Performance Indicators (KPI)
*Demonstrate patience and resilience when dealing with customer enquiries including sensitive matters
*Accurately and consistently document all interactions with your customer base
*Take part in training and development to further your own understanding of products and industry knowledge.
As the SSpanish Speaking Customer Service Advisor you will have;
*At least 1 year of customer service or support experience
*Strong oral and written language skills in English and Spanish
*Portuguese language skills would be beneficial but not essential
*Basic to intermediate level of math skill
*The ability to communication effectively with customers, written and verbal, while maintaining professionalism, empathy and patience.
*Engage in self-development, including participation in continuing education programs/sessions to remain abreast of product knowledge (both existing and new products).
*Flexibility to work across rota shifts to meet customer needs. This includes some on-call work over night.
*Experience of the following would be a significant advantage;
*Experience using: SAP and MS Office suite (Word, Excel, Outlook)
*Experience troubleshooting equipment/services in contact center/helpdesk
If you feel you have the correct skills, experience and attitude to join this fantastic company then please apply with your CV.
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
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Contact: Abi Street