Our client is currently recruiting for a Early Arrears/Collections associate to join their busy and growing team.
The purpose of the role is to effectively manage all collection activities for mortgage accounts in early arrears, in line with company policies and procedures.
Manager all assigned accounts
Effectively manage inbound and outbound post
Effectively manage early arrears accounts in line with collections policy
Ensure all communications are in line with company policies, standards and procedures
Administer correspondence from borrowers and take the relevant action within agreed time-scales. Update the account with details of each action and conversation
Ensure compliance with all applicable FCA regulations, Data Protection and Money Laundering legislation
Ad hoc requirements as requested by Manager or Team Leader
Achieving individual/team targets
Adhering to company strategies policies, standards and procedures
Ensure that all mandatory training is completed in a timely and effective manner
Proven arrears collection experience in a volume debt collection business ideally with a Financial Services/Mortgage company
Ability to effectively communicate with people in challenging situations
Strong negotiation and reasoning skills
Ability to present and explain options and solutions in a clear manner
Ability to effectively meet targets in a pressurised environment Excellent time management skills Possess strong objection handling and problem solving skills in order to quickly resolve disputes Good Mathematical skills to a minimum GCSE level
Display and prove behaviours consistent with regulation and compliance with the principles of Treating Customer Fairly.
Be able to successfully pass a reference and credit check
Institute of Credit Management or CeMAP qualified would be desirable but not essential
Contact: Julie Harding