CLIENT SUPPORT ADVISOR
Salary is Â£25K – 27K plus Company Car
Covering the South of England region.
To assess clients and provide support, information and guidance to individuals agree personal support plans. To work as a team with Support Service colleagues to identify trends in client need and respond with targeted preventative intervention. To develop relationships with partner organisations in your geographical area and nationally, that could provide complementary or specialist intervention.
KEY AREAS OF RESPONSIBILITY:
*To liaise with Support Services colleagues to develop a team mentality and working practices.
*To work within agreed criteria, policies and practices when supporting clients and deciding the support we can provide and the intervention methods to implement.
*To undertake comprehensive, holistic needs assessments ensuring clients are listed to and heard and are enabled to take a personal responsibility for their support plans.
*To be able to provide IAG, to clients, covering topics such as Money Management, Mental Health advice, Physical Health, Benefit Information, Employment/Education advice and substance and alcohol misuse advice.
*To manage a caseload within agreed[i] geographical boundaries and volume of work limits.
*To utilise Volunteer Supporters located within your geographical location.
*To complete a full and through client needs assessments by phone or face to face, and agree appropriate action’s, building a full and comprehensive support plan.
*To work on special cases within your area that requires further investigation, longer-term intervention or referral onto other organisations, in a person centred and holistic manner.
*To work on agreed targets and SLA’s, providing positive outcomes and impact results.
*To identify urgent/critical intervention and offer support to clients in an appropriate manner.
*To work in a way which minimises client’s dependency on our organisation, ensures they have access to impactful intervention, which results in long-term positive benefits for the individual (and their family).
*To provide support services to employees located in your geographical area.
*To work closely with Business Development and Marketing colleagues to give presentations on the Support Services and the outcomes and impacts of our work.
*To be responsible and accountable for your decisions and actions, positively engaging in regular supervision and caseload reviews.
*To remain objective and professional when assessing and supporting clients.
Health and Safety and Compliance
*To keep record and maintain, accurate records of interventions, activities, outcomes and impacts on individual cases. To keep these records stored within the departments database.
*To provide information and reports relating to your work, to the Director of Support Services, Marketing and Business Development teams.
*To share best practice, new ideas and suggestions for service developments and improvement.
*Follow health, safety and environmental guidelines and procedures in respect of personal and Support Services department activities.
*Support diversity and equality of opportunity in the workplace.
*To attend regular team training and development session, these will be held in various locations around the UK, mainly the Midlands and South East of England.
*To travel to meet clients, colleagues, volunteer supporters and other organisations, this may involve overnight stays.
*Undertake any other duties specified from time to time by Director of Support Services.
Minimum Level 3 Information Advice & Guidance Qualification
If this is something of interest and you have the above skills and experience then please send an up to date copy of you CV in confidence.