Application Support Team Leader – AD – Exchange – SCOM – VMWare/Citrix
Up to Â£40,000
Harrogate – Application Support Team Leader – Windows Server – Active Directory – Exchange – VMware – SCCM – SCOM – Citrix- ITIL – SLAs – KPIs – VDI – SAN
My client, a well established managed services company based in Harrogate, is looking for an experienced Application Support Team Leader to join their team ASAP. The client is looking for somebody to manage a team of Application specialists (3rd line) and consultants to deliver and support a growing client base and operate the underlying infrastructure in line with their stated SLAs and OLAs.
In this role you will:
*Manage and supervise the Application Support team (15 people) during core business hours in order to ensure that all work is completed to a consistently high standard
*Where necessary, re-prioritising schedules and subsequent deployment of available resources when circumstances dictate and manage the Application team oncall rota
*Promote a positive work ethic and proactive approach within the team
*Conduct regular team meetings to build relationships, share knowledge and maintain a ‘one team’ attitude
*Conduct regular one to one reviews with team members
*Promote effective and efficient customer communications, primarily using telephone to contact customers
*Work to ITIL guidelines with respect to incident, problem and change management and promote this within the team
The role will be focused around delivering Wintel focused projects. Due to this, it would be advantageous if the applicant has working experience in the following areas: Active Directory, VMware/Citrix, Exchange, SCCM and SCOM.
If you hold a keen interest and passion for leading a team of 3rd line engineers then please send through your CV for review.
Â· Windows Server
Â· Active Directory
Â· Exchange Server
Â· BCP and DR
Â· TCP/IP, DNS/DHCP
Â· SAN and NAS
This role is very urgent and your technical/educational experience needs to be detailed in your CV in order to apply. Please send through your details ASAP if you are interested.
The ideal candidate for this role will have strong managerial and infrastructure support experience. If this sounds like you then please send your CV immediately to or call me on .
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