Receptionist – Mercure York Fairfield Manor
You are the first and last face our customers see, so we rely on you to make a lasting impression. Smart and friendly with a sparkling personality, you will arrange reservations, welcome guests in, deal with bill settlements and generally attend to our guest’s needs. Ideally you will have hotel experience, but personality and aptitude are more important, as we will provide full training.
An exciting opportunity for a receptionist has arisen at the Mercure York, Fairfield Manor. Our 4 star, 89 bedroomed hotel is situated in 6 acres of grounds on the outskirts of historic York.
Your duties will include:-
Welcoming all guests in a friendly and courteous manner.
Checking guests into and out of the hotel.
Answering internal and external calls with efficiency and directing calls to the appropriate department.
Taking and recording guest’s requests to ensure satisfaction.
Upselling all the hotel’s facilities and promoting products from the Accor brand.
Adhering to all the hotel’s accounting procedures in an accurate and timely fashion.
Your role will include early and late shifts, 5 days out of 7 and will include weekends and bank holidays.
Our perfect candidate will have bags of enthusiasm, an outgoing personality and have excellent customer service skills. Â Knowledge of Opera would be a distinct advantage, however full training will be given to the right applicant as your personality and commitment is more important to us.
In return, we offer a competitive salary, uniform, meals on duty, 28 days holiday, hotel based incentives and an Accor discount card (upon completion of your probation).
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either to eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Set in 6 acres of private grounds, only a few minutes drive from York city, the Mercure York Fairfield Manor Hotel is an elegant hotel in which to base a break in the North. With marble fireplaces, oak panelled library and magnificent 19th century staircase, the country house style has been retained.
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