Technology Service Manager - Network Telecoms and Security (NT&S)

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Service Manager with global experience required to fill a high profile role.Accountable for working with Business units and suppliers to manage service delivery and service support model covering all BAT geographies.


·Must have business-facing IT experience in a global environment, preferably with a degree in an IT-related discipline.

·Must have experience in large global organisation using in-sourced and out-sourced IT services and a good working knowledge of the management of global services.

·Must have technical and supplier management experience of the following:

  • IT Service Management best practice (ITIL)
  • Core MLAN management in the Tier 1 estate,
  • Network Monitoring Remote VPN connectivity,
  • Management Firewall,
  • Access Management and Identity Management,
  • Managed Security Services
  • Internet Proxy services
  • Certificate services
  • Patch Management services
  • Must demonstrate practical experience in interpreting business process management and business metrics.
  • Drive continual service improvement initiatives to reduce the overall incident numbers and manage the risk of reoccurring major outages.
  • Understand the background, issues and implications to company.
  • Must have knowledge and understanding of FMCG (Ideally Tobacco)


Manage on-going service delivery and service support in order to meet agreed customer requirements

  • Define service models and the assess the impact of new services or changes to existing services
  • Manage (outsourced) delivery of service capabilities
  • Manage / oversee service standards and service catalogues
  • Escalate / resolve issues
  • Manage cost centre budgets (forecasts, actual vs planned., etc).
  • Participate in internal / external service review meetings
  • Ensure the use of agreed global, standardised IT Service Management processes
  • Evaluate business risks and issues related to operational incidents, potential changes and internal audit reports.
  • Implement appropriate risk management processes and take appropriate and timely actions.
  • Collate required data and reports for analysis in order to facilitate service monitoring and improved service performance
  • Use agreed global, standardised IT Service Management processes

Average Weekly Hours: 35.5

Opening Date: 05th November 2015

Closing Date: 2nd December 2015

  • Contact: UK Resourcing
ID #1486 Location London Industry IT Type Full Time Role Technology Service Manager - Network Telecoms and Security (NT&S) Career Level Middle Presence Remote

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Full Time £47,000 to £50,000 /Year

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