You will have a positive and enthusiastic approach to receiving inbound calls from our customers who have queries with their policy. Whether it is a name or address changes to something more complex, you will use your product knowledge and customer service skills to resolve and offer solutions. You will be working collaboratively with your team members to resolve customer issues in often challenging environments.
Brightside is an insurance broking and financial services business that has a history of rapid growth in the UK. We are a Top 20 insurance brokerage seeking talented individuals who have a passion for providing great customer service, to join our vibrant and growing customer service team.
As a member of this dynamic team you will:
Provide a personal service to all customers giving them information that is tailored to their needs.
Pro-active and an ability to use your initiative to adapt to the department & customer requirements.
A successful individual will:
Put the customer first in all instances.
Have lots of energy, enthusiasm and an engaging personality.
Be creative and adaptable to negotiate sales.
Be self-motivated and driven to excel.
4 Weeks dedicated training.
22 days holiday, rising by one each year, up to 27 days in total – plus bank holidays.
Take your Birthday off! Here at Brightside we give you your birthday off to celebrate in style.
We reward our long serving employees through extra holiday and one off cash rewards.
A staff referral scheme where you can earn up to Â£500 for recommending a friend.
A salary sacrifice pension scheme.
Career progression opportunities throughout the business, plus the chance to gain Insurance qualifications.
We could save you up to Â£900 on your Childcare costs through our Kiddivouchers scheme.
A variety of Staff Discounts covering: Gym memberships, Restaurants, Beauty salons, Spas, Car garages, Golf memberships, Wedding accessories and much much more!!
We regularly partake in fun days for charity. During your breaks you will also have full access to our games room, complete with pool table, and table tennis and football.
Our spacious Call Centre is idyllically located in North Bristol overlooking the Severn Bridge. It is accessible via the M4, and consequently avoids traffic black spots. Due to our location it is essential that all our employees have their own transport to get to our offices, we have plenty of FREE onsite parking. We are easily commutable from Bristol, Chepstow, Newport and Stroud.