UX Researcher

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UX Researcher

Location: Holborn, London

Salary: Competitive + benefits

ExperienceLab (formerly Serco Usability Services) is the UK`s most established, most respected and most experienced global experience design research agency. We operate both in the UK and internationally, helping clients produce simple and satisfying products, technologies, services and environments. We work across the full range of interactive technologies from the web, to TV, mobile, games platforms and consumer electronics, right through to service delivery and customer communications.

Our extensive client list includes many high street names and global brands as well as government Agencies and departments. We are multi-skilled close-knit team with passion for research, technology and customer experience.

As a team, we have been helping to drive innovation, shape new products and services, and direct strategic thinking for more than forty years. We employ multitude of methodologies in our research, from ethnographic research in call centres or people`s homes, to user testing new concepts or video games with children in our custom built labs.

Due to our continued success we have an opening for a UX Researcher in our London office.

Role Purpose

The key role will be to operate on consulting engagements across an organisation`s operations. The User Experience Researcher will be working in a team of consultants and will be responsible for the delivery of high quality analysis, solutions and high impact results.

As a User Experience Researcher you will be able to take a complex business issue and define the capabilities needed to address the issue. The individual will be in a position to recommend well-conceived courses of action to clients which address their requirements exactly.

Essential Knowledge & Experience

  • Some relevant experience in user research activities (including one or more of ethnographic research, user needs gathering, concept development, customer journey mapping and usability testing), conducted in a commercial setting
  • Experience in commercial and consumer-based ethnographic research, as well as other qualitative user research methods
  • Some experience of working directly with clients
  • Proven understanding and experience of different business sectors
  • Some facilitation skills (for client meetings, workshops and user sessions)
  • Business case writing skills
  • Excellent analysis and written/oral communication skills
  • An outgoing and confident personality
  • Openness to travel as it may be needed for some client engagementsInterest in working with a mixture of methodologies, and exploring news ways of developing user experience research
  • MSc/MA level in Psychology, Anthropology, Sociology or Product/Industrial Design or in a relevant field

In return, we offer varied and interesting mix of projects, smart and friendly team of like minds, creative environment, competitive terms and conditions, and the security of being part of large international company.

  • Contact: Serco
ID #1422 Location London Industry Customer service Type Full Time Role UX Researcher Career Level Middle Presence Remote

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Full Time Unspecified /Year
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