Service Manager with global experience required to fill a high profile role.Accountable for working with Business units and suppliers to manage service delivery and service support model covering all BAT geographies.
Â·Must have business-facing IT experience in a global environment, preferably with a degree in an IT-related discipline.
Â·Must have experience in large global organisation using in-sourced and out-sourced IT services and a good working knowledge of the management of global services.
Â·Must have technical and supplier management experience of the following:
Â·Must demonstrate practical experience in interpreting business process management and business metrics.
Â·Drive continual service improvement initiatives to reduce the overall incident numbers and manage the risk of reoccurring major outages.
Â·Understand the background, issues and implications to company.
Â·Must have knowledge and understanding of FMCG (Ideally Tobacco)
Manage on-going service delivery and service support in order to meet agreed customer requirements
Â·Define service models and the assess the impact of new services or changes to existing services
Â·Manage (outsourced) delivery of service capabilities
Â·Manage / oversee service standards and service catalogues
Â·Escalate / resolve issues
Â·Manage cost centre budgets (forecasts, actual vs planned., etc).
Â·Participate in internal / external service review meetings
Â·Ensure the use of agreed global, standardised IT Service Management processes
Â·Evaluate business risks and issues related to operational incidents, potential changes and internal audit reports.
Â·Implement appropriate risk management processes and take appropriate and timely actions.
Â·Collate required data and reports for analysis in order to facilitate service monitoring and improved service performance
Â·Use agreed global, standardised IT Service Management processes
Average Weekly Hours: 35.5
Opening Date: 05th November 2015
Closing Date:Â 2nd December 2015