It’s all about the CUSTOMER experience, Almost every High Street has a Coral. We’re as much part of British society as your local Supermarket. At current reckoning we have over 1800 Betting Shops the length and breadth of the country. That’s quite some portfolio! In fact we’re growing and reinventing many of our shops to create the most user-friendly, exciting and vibrant places from which to enjoy sport, catch up with the best odds or talk to our knowledgeable colleagues. Every Shop is all about customer service and delivery – making everyone feel at home, helping them choose from an incredible range of venues and games and being part of the day’s big screen action. Right now we’re looking for a Deputy Manager, someone who can consistently provide friendly and engaging service to all our customers and ensure that the shop team are working to the same high standards. This is a varied and hands-on role and you will be expected take responsibility right from day one. Fully involved in managing the business you will take an active part, alongside your Retail Manager, in growing and developing the Shop’s local market share. Naturally inquisitive, you will be constantly up to date with what is going on in the competition – always with the aim of making sure that your Shop offers the very best to its’ customers. You will be fully accountable for the Shop team in the absence of the Retail Manager, taking full Duty Management responsibility for opening, closing and managing and supervising the team. It’s a busy job and there is never a dull moment so you will need to be planned and organised in your approach to work. You will also need to have a head for numbers – essential in a retail betting environment. It is also essential that you can demonstrate the right skills and abilities to manage and motivate others. Strong communication skills are key.
You don’t need to have worked in this type of business before, but previous experience supervising or managing teams in customer facing roles does help We have great training programmes to develop you to be the very best you can be in your role and, if you want it, the opportunity to grow and progress your career with us.
We’re passionate about sport and equally passionate about giving our customers the best service on the High Street. So, if you share our passion please apply now.