Network Engineer/ Technical Support Engineer
Job Overview of the Network Engineer/ Technical Support Engineer:
The primary duty of the on-site engineer is to provide technical expertise to a customer across several sites within Swindon.
Responsibilities of the Network Engineer/ Technical Support Engineer:
*Provide on-site cover from 09.00-17.30 Monday-Friday, excluding public bank holidays
*Provide hardware break fix support, typically by whole unit swap within contractual SLAs
*Provide Hands and Feet support for the network environment by following instructions as defined by the customer NOCs ensuring that effective communication of progress of assigned instructions is maintained at all times
*Testing of supported systems within established standards and guidelines
*To test and pre-configure equipment prior to installation
*Provide infrastructure administration functions
*Provide limited on-site user training
*Taking ownership of issues through to resolution on all appropriate requests, ensuring defined escalation processes followed at all times.
*Performing asset inventory activities as needed.
*Support VIP users within Desktop environment.
*Perform other duties as assigned.
Business and Interpersonal Skills for this Network Engineer/Technical Support role:
*Have exceptional ability to quickly identify and resolve technical issues
*A self-starter with ability to work on their own initiative
*Strong written and verbal communication skills
*Must be detail oriented and self-motivated
*Be a driven individual with a passion for technology and a keen interest to learn
*Ability to operate in a fast paced dynamic team with the ability to demonstrate excellent interpersonal and customer facing skills
*Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations
*Ability to effectively interface with multiple levels of end users, management, ‘VIPs’ and local technical staff
*Flexible to work occasional out of hours
*Must have their own means of transport and be willing to travel.